Resident Liaison Officer

Guildmore Group Ltd; Brentford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Growth opportunities

Job summary

Guildmore Group Ltd is seeking a Resident Liaison Officer to support tenants and manage communications within our Facades & Cladding Unit. Based at one of our sites, you may travel to other locations as projects progress, ensuring residents are informed and issues are addressed promptly.

You will respond to queries and complaints with professionalism, document concerns, attend regular meetings, and collaborate with the site team to minimise disruption while building strong relationships with

Responsibilities

• Serve as the primary point of contact for residents, addressing queries and concerns with tact and effectiveness.
• Address and resolve potential issues and handle complaints effectively.
• Document and register complaints following company and client protocols.
• Attend weekly/monthly meetings and provide relevant reports.
• Prepare and distribute regular Community Newsletters as required.
• Keep site notice boards regularly updated.
• Present updates to residents on progress and future activity.
• Undertake all other duties consistent with the scope of the role.
• Visit and meet residents in their homes, addressing their needs and queries while keeping them well-informed.
• Coordinate with the site team to facilitate smooth execution of remedial works, minimising disruption to residents.
• Develop and maintain effective working relationships with residents.

Job description

Guildmore has an exciting opportunity for a Resident Liaison Officer to join our Facades & Cladding Unit!

You will be based at one of our sites and may be required to travel to other locations when projects are complete.

In this role, you will be responsible for supporting tenants in their homes and ensuring that all planned works, queries, and complaints are addressed in a timely and professional manner.

Primary and General Responsibilities

• Serve as the primary point of contact for residents, addressing queries and concerns with tact and effectiveness.
• Address and resolve potential issues and handle complaints effectively.
• Document and register complaints following company and client protocols.
• Attend weekly/monthly meetings and provide relevant reports.
• Prepare and distribute regular Community Newsletters as required.
• Keep site notice boards regularly updated.
• Present updates to residents on progress and future activity.
• Undertake all other duties consistent with the scope of the role.
• Visit and meet residents in their homes, addressing their needs and queries while keeping them well-informed.
• Coordinate with the site team to facilitate smooth execution of remedial works, minimising disruption to residents.
• Develop and maintain effective working relationships with residents.

What We Offer

• Competitive salary and benefits package.
• Supportive, family-owned company culture.
• Opportunities for growth and professional development.