Resident Liaison Officer

Wates Smartspace; Canvey Island; A distancia; GBP 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Car allowance

Bonus scheme

Descripción de la vacante

Wates Property Services is seeking an experienced Resident Liaison Officer to support a high-profile planned maintenance programme for a social housing client on Canvey Island. You will be the main contact for residents, ensuring clear communication and a positive experience throughout the works.

You'll build strong relationships with residents, site teams and client stakeholders, manage enquiries, and arrange community engagement events while prioritising safety, quality and inclusivity.

Formación

• Experience in social housing, planned maintenance, construction or property services.
• Full UK Driving Licence and access to a vehicle, or willingness to use a vehicle rental until salary sacrifice applies.

Responsabilidades

• Act as the primary point of contact for residents throughout the works.
• Build positive relationships with residents, client representatives and site teams.
• Provide clear, timely communication on upcoming works and programme changes.
• Arrange and attend resident consultations, visits and community engagement events.
• Manage resident enquiries, concerns and complaints professionally.
• Support vulnerable residents and understand individual needs.
• Maintain accurate records of resident interactions and project communications.
• Work with site teams to minimise disruption and ensure a positive customer experience.
• Promote a culture focused on safety, quality and customer satisfaction.

Conocimientos

Resident liaison

Customer-facing

Communication

Driving licence

Descripción del empleo

Working for Wates Property Services

Wates Property Services is continuing to grow following the successful mobilisation of major planned maintenance, retrofit and decarbonisation contracts across the UK.

As our portfolio of work expands, we're investing in talented people who want to make a genuine impact within local communities while building a long-term career with one of the UK's leading property services providers.

About theRole

We are seeking an experienced Resident Liaison Officer to support the delivery of a high-profile planned maintenance programme for one of our key social housing clients.

As the main point of contact for residents, you will play a vital role in ensuring customers are kept informed throughout the works programme. You will build strong relationships with residents, site teams and client stakeholders, helping to deliver an excellent customer experience while supporting the successful delivery of the contract.

Opportunity Snapshot

• Supporting the delivery of planned maintenance works within occupied social housing properties.
• Covering projects across Canvey Island.
• Acting as the key communication link between residents, operational teams and client stakeholders.
• Previous experience within social housing, resident liaison or customer-facing roles is highly desirable.
• Salary, bonus scheme, car allowance and wider benefits package will be discussed during the screening process.

Main Duties

• Acting as the primary point of contact for residents throughout the duration of works.
• Building positive relationships with residents, client representatives and operational teams.
• Providing clear and timely communication regarding upcoming works, programme changes and project updates.
• Arranging and attending resident consultations, visits and community engagement events.
• Managing resident enquiries, concerns and complaints professionally and efficiently.
• Supporting vulnerable residents and ensuring individual needs are understood and accommodated where possible.
• Maintaining accurate records of resident interactions and project communications.
• Working closely with site teams to minimise disruption and ensure a positive customer experience.
• Promoting a positive culture focused on safety, quality and customer satisfaction.

Experience We're Seeking

Essential

• Experience working within social housing, planned maintenance, construction or property services environments.
• Full UK Driving Licence and access to a vehicle, or willingness to utilise a vehicle rental solution through the car allowance until eligible for the salary sacrifice scheme.

WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at [e-mail].