Planned Works Resident Liaison — Social Housing

Howells Solutions Limited; Ruislip; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Car allowance

Job summary

Howells Solutions Limited is seeking a Resident Liaison Officer to support a Social Housing planned works programme in Northolt. The role focuses on building positive relationships with residents, providing information during refurbishment and major works, and addressing complaints promptly.

Based in Northolt, the successful candidate will manage tenant communications, coordinate pre-entry inductions, and liaise with housing associations to ensure smooth project delivery within a public

Qualifications

• Experience in liaison with residents or tenants is desirable.
• Experience working on housing or social housing projects is beneficial.
• Clear communicational and organisational skills required.

Responsibilities

• Work on planned maintenance projects.
• Obtain and review tenancy agreements/approval forms.
• Conduct pre-entry visits and inductions.
• Visit tenants to advise on works with dates.
• Act as main contact for tenant queries and complaints.
• Engage with neighbourhood housing associations to build relations.
• Visit properties during refurbishments and inform potential tenants of completion dates.
• Attend and chair tenant forum meetings to communicate works.

Skills

Driving licence

Communication

Customer focus

Job description

Howells Solutions Limited is seeking a Resident Liaison Officer to support a Social Housing planned works programme in Northolt. The role focuses on building positive relationships with residents, providing information during refurbishment and major works, and addressing complaints promptly.

Based in Northolt, the successful candidate will manage tenant communications, coordinate pre-entry inductions, and liaise with housing associations to ensure smooth project delivery within a public