Resident Liaison – Housing Projects (Grimsby/Boston)

Niyaa People; Grimsby; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Mileage expenses

Long-term temporary contract

Full-time hours

Job summary

Niyaa People is seeking a Customer Liaison Officer to support residents during housing works in Grimsby, with occasional travel to Boston. You will be the link between residents, contractors and the project team, ensuring clear communication and a positive customer experience.

This long-term temporary role offers full-time hours, mileage expenses, and the chance to gain experience in the housing sector. A full UK driving licence and access to your own vehicle are required.

Qualifications

• Experience in a customer-facing role
• Excellent communication and interpersonal skills
• Professional, approachable, and customer-focused attitude
• Strong organisational skills and ability to manage multiple priorities

Responsibilities

• Acting as a key point of contact for residents throughout works
• Keeping customers informed about planned works, schedules, and changes
• Responding to resident queries and resolving issues professionally and promptly
• Building strong relationships with residents, contractors, site teams and stakeholders
• Supporting the smooth delivery of works by ensuring clear and effective communication
• Maintaining accurate records of customer interactions and updates

Skills

Customer service

Communication

Relationship building

Organisational skills

Job description

Niyaa People is seeking a Customer Liaison Officer to support residents during housing works in Grimsby, with occasional travel to Boston. You will be the link between residents, contractors and the project team, ensuring clear communication and a positive customer experience.

This long-term temporary role offers full-time hours, mileage expenses, and the chance to gain experience in the housing sector. A full UK driving licence and access to your own vehicle are required.