Resident Experience Liaison for Housing Projects

Construction Resources Limited; Leeds; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Car allowance

Enhanced pension

Healthcare cash plan

Employee Assistance Programme

Training & development

Career progression

Job summary

Construction Resources Limited is seeking a Customer Liaison Officer to support refurbishment and maintenance projects in Leeds. You will be the main contact for residents, coordinating communications, visits and access while ensuring a smooth, respectful experience throughout the works.

The role requires strong customer service skills, a full UK driving licence, and the ability to manage multiple priorities in a construction environment.

Qualifications

• Experience in a customer-facing role within construction, housing, property maintenance or social housing.
• Excellent communication and interpersonal skills.
• Full UK Driving Licence.
• Strong organisational skills with ability to manage multiple priorities.
• Confident using Microsoft Office and maintaining accurate records.
• Good understanding of health and safety within a construction environment.

Responsibilities

• Act as the primary point of contact for residents throughout planned works.
• Keep residents informed before, during and after works are completed.
• Build positive relationships to deliver excellent customer service.
• Arrange appointments and coordinate access for operatives.
• Carry out resident visits, inductions and property condition surveys where required.
• Identify vulnerable residents and ensure appropriate support is provided.
• Manage resident enquiries, concerns and complaints in a professional and timely manner.
• Prepare and distribute resident information packs and project communications.
• Maintain accurate records in line with GDPR requirements.
• Work closely with site teams, subcontractors and client representatives.
• Organise and attend resident consultation meetings and community engagement events.
• Support social value initiatives within the local community.

Skills

Customer-facing role

Communication skills

Full UK Driving Licence

MS Office

Record keeping

Health & safety awareness

Tools

MS Office

Job description

Construction Resources Limited is seeking a Customer Liaison Officer to support refurbishment and maintenance projects in Leeds. You will be the main contact for residents, coordinating communications, visits and access while ensuring a smooth, respectful experience throughout the works.

The role requires strong customer service skills, a full UK driving licence, and the ability to manage multiple priorities in a construction environment.