Resident Liaison for Community Renovations

Ian Williams Ltd.; Cheltenham; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Profit share scheme (9% of base salary

Private mileage scheme and fuel card

Employer pension contribution up to 5%

Life Insurance

Legal and financial advice through LIc

Job summary

Ian Williams Ltd is seeking a Resident Liaison Officer for our Capital (Planned Works/Refurbishment) division in Cheltenham. You will be the key contact for residents, site teams and contractors, communicating plans, progress and outcomes of refurbishment works across Cheltenham and Stroud.

Join a team focused on strengthening community relations, delivering smooth project delivery, and ensuring high levels of customer satisfaction.

Responsibilities

• Be the first point of contact for residents and our site teams/contractors and communicate upcoming renovation works, progress, and completion.
• Maintain electronic records and produce reports detailing customer satisfaction and progress.
• Proactively resolve problems and complaints related to the works, consulting with all parties involved.

Job description

Ian Williams Ltd is seeking a Resident Liaison Officer for our Capital (Planned Works/Refurbishment) division in Cheltenham. You will be the key contact for residents, site teams and contractors, communicating plans, progress and outcomes of refurbishment works across Cheltenham and Stroud.

Join a team focused on strengthening community relations, delivering smooth project delivery, and ensuring high levels of customer satisfaction.