Resident Liaison & Engagement Lead (Safety & Decants)

Sovereign Network Group; Wembley; On-site; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Holiday allowance

Wellbeing days

Pension scheme

Life cover

Enhanced maternity/paternity pay

Private medical insurance

Dental insurance

Critical illness cover

Gym discounts

24/7 virtual GP

Job summary

Sovereign Network Group is seeking an experienced Resident Liaison Officer to support a complex building safety remediation programme at The Hive, Wembley. You will be the key contact between residents, contractors and internal teams to ensure clear communication and resident welfare throughout the works.

This largely autonomous role requires strong judgement, excellent communication skills, and the ability to manage sensitive situations confidently.

Qualifications

• Proven experience in resident or stakeholder engagement.
• Strong communication and conflict-resolution skills.
• Ability to work independently with minimal supervision.
• Good IT skills, including Microsoft Office.
• Flexible approach to working hours.
• Enhanced DBS check required.

Responsibilities

• Act as the main liaison between residents, contractors, and stakeholders.
• Deliver resident engagement plans, meetings, drop-ins, and home visits.
• Produce clear resident communications (letters, newsletters, updates, bulletins).
• Support building safety compliance and escalate safety concerns.
• Mediate disputes and support stage 1 complaint responses.
• Support resident decants, including needs assessments and compensation.
• Coordinate contractor access and monitor performance.
• Work flexibly, including evenings, weekends, and out-of-hours responses.

Skills

Resident engagement

Communication skills

Conflict resolution

Independent working

Microsoft Office

Enhanced DBS check

Job description

Sovereign Network Group is seeking an experienced Resident Liaison Officer to support a complex building safety remediation programme at The Hive, Wembley. You will be the key contact between residents, contractors and internal teams to ensure clear communication and resident welfare throughout the works.

This largely autonomous role requires strong judgement, excellent communication skills, and the ability to manage sensitive situations confidently.