Resident Liaison & Customer Service Advisor (6-Month)

City Building (Glasgow) LLP; Scotland; On-site; GBP 21,000 - 26,000; Full time

Job summary

City Building (Glasgow) LLP is seeking a Customer Resident Liaison Officer on a fixed-term contract of up to 6 months. You will be the main point of contact between residents, customers and contractors, delivering a high standard of customer service throughout planned works.

The role requires excellent communication and interpersonal skills, strong organisation, and a full UK driving licence. You will work closely with operational teams to inform customers of progress and address enquiries.

Qualifications

• Excellent communication and interpersonal skills.
• Organised and proactive with ability to manage varied workload.
• Proven experience in customer service and administration.

Responsibilities

• Act as the primary point of contact between residents, customers, contractors and stakeholders.
• Keep customers informed of progress and manage enquiries and concerns.
• Support effective collaboration with operational teams and contribute to continuous service improvement.

Job description

City Building (Glasgow) LLP is seeking a Customer Resident Liaison Officer on a fixed-term contract of up to 6 months. You will be the main point of contact between residents, customers and contractors, delivering a high standard of customer service throughout planned works.

The role requires excellent communication and interpersonal skills, strong organisation, and a full UK driving licence. You will work closely with operational teams to inform customers of progress and address enquiries.