Customer Resident Liaison Lead (6-Month FTC)

GLASGOW CITY COUNCIL AND ARMS LENGTH ORGANISATION; Glasgow; On-site; GBP 23,000 - 29,000; Full time

Job summary

GLASGOW CITY COUNCIL AND ARMS LENGTH ORGANISATION is seeking a Customer Resident Liaison Officer for a fixed-term assignment of up to 6 months in Glasgow. The role focuses on delivering high-quality customer service to residents, customers and contractors, ensuring effective communication and minimal disruption during planned works.

You will coordinate with operations, manage enquiries, and uphold strong relationships with stakeholders while championing service excellence and continuous

Qualifications

• Proven customer service experience and administrative experience.
• Experience maintaining accurate records and managing correspondence.
• Experience using electronic systems effectively.
• Full UK Driving Licence is essential.

Responsibilities

• Serve as the primary contact between residents, customers, contractors and stakeholders to deliver excellent customer service.
• Keep customers informed of progress and respond to enquiries and concerns.
• Help ensure works are delivered efficiently with minimal disruption by coordinating with operational teams.
• Build and maintain positive relationships with customers, clients, partners and internal units to support service improvement.

Skills

Communication skills

Interpersonal skills

Organisational skills

Customer service

Job description

GLASGOW CITY COUNCIL AND ARMS LENGTH ORGANISATION is seeking a Customer Resident Liaison Officer for a fixed-term assignment of up to 6 months in Glasgow. The role focuses on delivering high-quality customer service to residents, customers and contractors, ensuring effective communication and minimal disruption during planned works.

You will coordinate with operations, manage enquiries, and uphold strong relationships with stakeholders while championing service excellence and continuous