Resident Liaison and Kitchen Programme Coordinator

Palm Yorkshire Ltd; Leeds; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Company van

Ongoing training and development

Job summary

Palm Yorkshire Ltd in Leeds is seeking an organised Tenant Liaison Officer to support our kitchen and bathroom improvement programme in occupied social housing properties. You will be the main point of contact between tenants, site teams, subcontractors and the client, ensuring residents are informed and supported throughout the works.

The role requires excellent communication, strong organisation and the ability to handle sensitive resident needs.

Qualifications

• 2 years experience as Tenant Liaison Officer or similar.
• Experience with planned kitchen/bathroom programmes or social housing preferred.
• Able to communicate with tenants from diverse backgrounds; strong written communication.

Responsibilities

• Contact tenants to introduce planned works and explain what to expect.
• Arrange and confirm surveys, appointments and installation dates.
• Conduct pre-start visits and complete tenant induction paperwork.
• Keep tenants updated throughout their kitchen or bathroom installation.
• Liaise with site managers, supervisors, operatives and subcontractors.
• Identify vulnerable residents or additional support requirements and make suitable arrangements.
• Manage access issues, missed appointments and changes to the programme.
• Respond professionally to tenant questions, concerns and complaints.
• Maintain accurate records of all calls, visits, appointments and agreed actions.
• Complete customer satisfaction surveys following completion.
• Support the resolution of outstanding works, defects and tenant concerns.
• Attend client and internal progress meetings when required.
• Promote a positive and professional image of the company.

Skills

Tenant liaison experience

Customer service

Organised

Communication

Full UK driving licence

Job description

Palm Yorkshire Ltd in Leeds is seeking an organised Tenant Liaison Officer to support our kitchen and bathroom improvement programme in occupied social housing properties. You will be the main point of contact between tenants, site teams, subcontractors and the client, ensuring residents are informed and supported throughout the works.

The role requires excellent communication, strong organisation and the ability to handle sensitive resident needs.