Resident Learning Coordinator

Jobtrain; Plymouth; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

25 days leave

Holiday trading

Onsite gym

Employee assistance programme

Volunteer days

Cycle to work

Flu vaccination

Digital working tools

Social & charity events

Job summary

Plymouth Community Homes is seeking a Resident Learning Coordinator to work with residents, helping them identify goals, build confidence and access opportunities that improve lives. You’ll collaborate with local partners to design a varied program of activities that supports skills, wellbeing, and community participation.

You will provide personalised guidance, help navigate opportunities, and encourage engagement, independence and informed choices about future ambitions within a flexible,

Qualifications

• Demonstrates genuine care for helping others succeed and making a positive impact.
• Experience coordinating programmes, projects, or activities with positive outcomes for individuals or communities.
• Ability to build strong, trusting relationships with residents, colleagues and external partners.

Responsibilities

• Support residents through one-to-one guidance, support and signposting.
• Coordinate a diverse programme of learning, skills and personal development opportunities.
• Build partnerships with training providers, employers and community organisations.

Skills

Empathy

Community engagement

Communication skills

Organisational skills

Data interpretation

Job description

Help People Thrive. Build Stronger Communities.

If you're passionate about helping people move forward and making a positive difference in your community, this could be the perfect role for you.

As our Resident Learning Coordinator, you'll work alongside residents to help them identify their goals, build confidence and access opportunities that improve their lives.

Working closely with local partners and community organisations, you'll help create learning opportunities that enable people to reach their potential and become more connected within their communities.

This is a rewarding role where you'll see first-hand the difference your work makes every day. You'll help residents navigate opportunities, overcome barriers and take positive steps towards the goals that matter most to them.

About the role

You'll play a key role in shaping and delivering our resident learning programme, helping residents access opportunities that support their skills, wellbeing, confidence and future ambitions. You’ll work with people to overcome barriers, explore opportunties and reach their aspirations.

Working directly with residents, you'll provide personalised guidance and support, helping them identify goals, navigate opportunities and overcome barriers. Helping connect residents with learning, training, volunteeringand development opportunities that improve confidence, employment prospects, wellbeing and community involvement.

You'll also work closely with colleagues, training providers and community partners to design and coordinate a varied and engaging programme of activities that responds to resident needs and create meaningful opportunities for growth and community participation.

This is a fantastic opportunity for someone who enjoys building relationships, creating opportunities and helping others unlock their potential.

What You'll Be Doing

• Supporting residents through one-to-one guidance, supportand signposting.
• Coordinating a diverse programme of learning, skills and personal development opportunities.
• Building strong partnerships with training providers, employers and community organisations.
• Identifying barriers that prevent residents from accessing opportunities and developing practical solutions.
• Encouraging participation and helping residents to build confidence and independence.
• Monitoring engagement, measuring outcomes and demonstrating the positive impact of the service.
• Continuously developing and improving our resident learning offer to ensure it remains inclusive, relevant and accessible.

About you:

We're looking for someone who genuinely cares about helping others succeed and is motivated by making a positive impact within local communities.

You will:

• Be passionate about empowering people to identify opportunities, overcome barriers and make progress towards their goals
• Have experience coordinating programmes, projects or activities that deliver positive outcomes for individuals or communities.
• Build strong, trusting relationships with residents, colleagues and external partners.
• Be proactive, creative and driven to develop new ideas and opportunities.
• Enjoy collaborative working and partnership development.
• Have the confidence to identify challenges, explore solutions and support people to overcome barriers.
• Possess excellent organisational skills and be able to manage a varied workload.
• Be comfortable using data and feedback to evaluate success and improve services.
• Have excellent listening andcommunication skills, with the ability to build trsut, encourage particpation and support others to make informed choices about their future.
• Share our commitment to inclusion, equality and outstanding customer service.

About Plymouth Community Homes

We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.

With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.

What we can offer you:

• Flexible and hybrid working opportunities
• Generous pension scheme with substantial employer contributions
• 25 days annual leave, rising to 30 days, plus Bank Holidays
• Holiday trading scheme
• Free onsite gym and changing facilities
• Employee Assistance Programme, including free counselling services
• Three paid volunteering days each year through our Make a Difference scheme
• Cycle to Work scheme
• Free annual flu vaccination
• Modern technology and digital working tools
• A friendly, supportive workplace culture with regular social and charity events
• Modern offices in a great location with excellent transport links

If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position.

We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.

Shortlisting Date: 7th / 8th October 2026

Interview Date: 16th October 2026

Living and Working in Plymouth