Resident Involvement Officer

Wythenshawe Community Housing Group; Manchester; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Health plan

Pension scheme

Volunteering days

Job summary

Wythenshawe Community Housing Group seeks a proactive Resident Involvement Officer to ensure residents have a genuine voice in services. You will convene forums, recruit diverse residents, train volunteers and drive accessible digital engagement, building strong internal and external relationships.

You will use data and feedback to show outcomes, improve engagement, and help residents influence decisions across the Customers & Communities team. DBS check and driving licence may be required.

Qualifications

• Experience delivering excellent customer service within resident involvement, community engagement or a similar environment.
• Experience coordinating involvement activities or volunteer programmes and supporting people to participate effectively.
• Strong communication and relationship-building skills, with the confidence to engage people at all levels.
• Excellent organisational skills, with the ability to work independently, manage competing priorities and maintain accurate records.
• Confidence using IT, social media and digital engagement tools.
• Understanding of safeguarding and confidentiality, with an inclusive and respectful approach to working with residents and volunteers.

Responsibilities

• Coordinating resident involvement activities, events, forums and customer panels, ensuring residents have meaningful opportunities to shape services.
• Recruiting and supporting a diverse range of residents to get involved, with a particular focus on reaching underrepresented groups.
• Supporting and developing resident volunteers, including coordinating opportunities, inductions and training.
• Championing digital engagement through social media and other platforms, helping make involvement more accessible.
• Building strong relationships with colleagues and external partners to support resident involvement and wider community initiatives.
• Using data, feedback and impact reporting to demonstrate outcomes and continuously improve how we engage with residents.

Skills

Customer service

Community engagement

Volunteer coordination

Digital engagement

Communication

Data reporting

Education

Housing-related qualification

Tools

IT proficiency

Social media tools

Job description

We’re looking for an enthusiastic and people-focused Resident Involvement Officer to join our Customers & Communities team.

This is a great opportunity for someone passionate about ensuring residents have a genuine voice in the services that affect them. You’ll bring people together, create inclusive opportunities for involvement and help residents influence decisions, while building strong relationships across WCHG and our communities.

What you’ll be doing

• Coordinating resident involvement activities, events, forums and customer panels, ensuring residents have meaningful opportunities to shape services.
• Recruiting and supporting a diverse range of residents to get involved, with a particular focus on reaching underrepresented groups.
• Supporting and developing resident volunteers, including coordinating opportunities, inductions and training.
• Championing digital engagement through social media and other platforms, helping make involvement more accessible.
• Building strong relationships with colleagues and external partners to support resident involvement and wider community initiatives.
• Using data, feedback and impact reporting to demonstrate outcomes and continuously improve how we engage with residents.

What we’re looking for

• Experience delivering excellent customer service within resident involvement, community engagement or a similar environment.
• Experience coordinating involvement activities or volunteer programmes and supporting people to participate effectively.
• Strong communication and relationship-building skills, with the confidence to engage people at all levels.
• Excellent organisational skills, with the ability to work independently, manage competing priorities and maintain accurate records.
• Confidence using IT, social media and digital engagement tools.
• An understanding of safeguarding and confidentiality, with an inclusive and respectful approach to working with residents and volunteers.

A housing-related qualification is desirable, alongside evidence of continued professional development.

Additional information

• The role requires regular flexibility to lead and attend evening meetings outside normal office hours.
• A full driving licence is preferable.
• The successful applicant will be required to complete a DBS check.

Why this role matters

Resident involvement is about more than asking for feedback. You’ll help create meaningful opportunities for residents to influence decisions, share their experiences and shape how services develop.

By building trust, encouraging participation and making involvement accessible and inclusive, you’ll help strengthen the resident voice and ensure customers remain at the heart of how we improve our services.

Application Deadline: Sunday 1st November

Why join us?

As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;

• 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*
• Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave*
• Enhanced Pension scheme contributions
• Our Health Care Plan gives you money back for dental, optical, therapy costs and more
• Subsidised Healthy Living benefits i.e. gym membership or yoga classes
• Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language
• Car Lease Scheme, Cycle to Work scheme*
• Volunteering days in the local community
• We offer a Salary Sacrifice Pension option*

*Subject to eligibility criteria

About Us

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.

Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.