Resident Voice & Community Engagement Lead

Wythenshawe Community Housing Group; Manchester; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Health plan

Pension scheme

Volunteering days

Job summary

Wythenshawe Community Housing Group seeks a proactive Resident Involvement Officer to ensure residents have a genuine voice in services. You will convene forums, recruit diverse residents, train volunteers and drive accessible digital engagement, building strong internal and external relationships.

You will use data and feedback to show outcomes, improve engagement, and help residents influence decisions across the Customers & Communities team. DBS check and driving licence may be required.

Qualifications

• Experience delivering excellent customer service within resident involvement, community engagement or a similar environment.
• Experience coordinating involvement activities or volunteer programmes and supporting people to participate effectively.
• Strong communication and relationship-building skills, with the confidence to engage people at all levels.
• Excellent organisational skills, with the ability to work independently, manage competing priorities and maintain accurate records.
• Confidence using IT, social media and digital engagement tools.
• Understanding of safeguarding and confidentiality, with an inclusive and respectful approach to working with residents and volunteers.

Responsibilities

• Coordinating resident involvement activities, events, forums and customer panels, ensuring residents have meaningful opportunities to shape services.
• Recruiting and supporting a diverse range of residents to get involved, with a particular focus on reaching underrepresented groups.
• Supporting and developing resident volunteers, including coordinating opportunities, inductions and training.
• Championing digital engagement through social media and other platforms, helping make involvement more accessible.
• Building strong relationships with colleagues and external partners to support resident involvement and wider community initiatives.
• Using data, feedback and impact reporting to demonstrate outcomes and continuously improve how we engage with residents.

Skills

Customer service

Community engagement

Volunteer coordination

Digital engagement

Communication

Data reporting

Education

Housing-related qualification

Tools

IT proficiency

Social media tools

Job description

Wythenshawe Community Housing Group seeks a proactive Resident Involvement Officer to ensure residents have a genuine voice in services. You will convene forums, recruit diverse residents, train volunteers and drive accessible digital engagement, building strong internal and external relationships.

You will use data and feedback to show outcomes, improve engagement, and help residents influence decisions across the Customers & Communities team. DBS check and driving licence may be required.