Resident Experience & Wellness Coordinator

motive8 Limited; Manchester; On-site; GBP 17,000 - 24,000; Part time

Job summary

motive8 Limited is seeking a friendly, proactive Resident Experience Manager to enhance life at a premium residential leisure facility in Manchester. The role centers on delivering outstanding service, building community, and coordinating wellbeing and fitness activities.

You will engage residents, organise events, and collaborate with gym staff to maintain high standards of cleanliness and safety while offering personal training or fitness classes where qualified.

Qualifications

• Previous experience in a similar customer-facing or resident experience role.
• Excellent communication, organisational and interpersonal skills.
• A creative and proactive approach to planning events and engaging residents.
• Ability to work independently, manage priorities and deliver excellent service.
• A genuine passion for health, wellbeing and creating positive experiences.
• Level 2/3 Fitness Instructor qualification desirable.

Responsibilities

• Deliver outstanding customer service and act as the main point of contact for residents.
• Plan and coordinate resident events, wellbeing initiatives, fitness challenges and social activities.
• Build strong relationships with residents, encouraging engagement and gathering feedback.
• Promote events, activities and services to increase participation.
• Manage bookings, enquiries, complaints and day-to-day resident communications.
• Work closely with the Gym & Spa Manager, Estate Management and other stakeholders.
• Support the day-to-day operation of the leisure facilities, ensuring high standards of cleanliness, safety and presentation.
• Oversee front-of-house staff and support gym inductions, pool checks and operational procedures.
• Deliver personal training sessions or fitness classes where appropriately qualified.

Skills

Communication

Organisational skills

Interpersonal skills

Event planning

Customer service

Education

Level 2/3 Fitness Instructor qualification

Job description

motive8 Limited is seeking a friendly, proactive Resident Experience Manager to enhance life at a premium residential leisure facility in Manchester. The role centers on delivering outstanding service, building community, and coordinating wellbeing and fitness activities.

You will engage residents, organise events, and collaborate with gym staff to maintain high standards of cleanliness and safety while offering personal training or fitness classes where qualified.