Part-Time Resident Experience Lead - Events & Wellness

4Leisure Recruitment Ltd; Manchester; Sur place; GBP 17 000 - 24 000; Temps partiel

Résumé du poste

motive8 is seeking a friendly, proactive Resident Experience Manager in Manchester to deliver an exceptional resident experience at a premium leisure facility. You will handle enquiries, coordinate events, run wellbeing initiatives and lead front-of-house operations alongside gym staff.

Ideal candidates have customer-facing experience, strong communication and an independent, organised approach to planning. A Level 2/3 Fitness Instructor qualification is desirable.

Qualifications

• Experience in a customer-facing or resident experience role.
• Excellent communication, organisational and interpersonal skills.
• Creative and proactive event planning and resident engagement.
• Ability to work independently, manage priorities and deliver great service.
• Passion for health, wellbeing and creating positive experiences.

Responsabilités

• Deliver outstanding customer service and act as the main point of contact for residents.
• Plan and coordinate resident events, wellbeing initiatives, fitness challenges and social activities.
• Build strong relationships with residents, encouraging engagement and gathering feedback.
• Promote events, activities and services to increase participation.
• Manage bookings, enquiries, complaints and day-to-day resident communications.
• Work closely with the Gym & Spa Manager, Estate Management and other stakeholders.
• Support day-to-day operation of leisure facilities, ensuring cleanliness, safety and presentation.
• Oversee front-of-house staff and support gym inductions, pool checks and procedures.
• Deliver personal training sessions or fitness classes where qualified.

Connaissances

Communication

Organisational skills

Interpersonal skills

Customer-facing experience

Event planning

Independent working

Health & wellbeing passion

Formation

Level 2/3 Fitness Instructor

Description du poste

motive8 is seeking a friendly, proactive Resident Experience Manager in Manchester to deliver an exceptional resident experience at a premium leisure facility. You will handle enquiries, coordinate events, run wellbeing initiatives and lead front-of-house operations alongside gym staff.

Ideal candidates have customer-facing experience, strong communication and an independent, organised approach to planning. A Level 2/3 Fitness Instructor qualification is desirable.