Resident Experience & Wellbeing Manager

MCR Property Group Ltd; Manchester; On-site; GBP 40,000 - 45,000; Full time

Job summary

MCR Property Group Ltd. is seeking a Resident Experience & Support Manager at our Head Office in Manchester. You will lead the resident experience strategy, wellbeing initiatives and complaint management across PBSA properties, ensuring a safe, inclusive and thriving resident community.

You will manage surveys, NPS, and insights to drive continuous improvements, collaborating with universities and local partners to enhance student housing experiences.

Qualifications

• Experience within PBSA, Higher/tertiary education, housing or customer experience environments.
• Experience leading customer experience or resident engagement functions.
• Experience managing formal complaints and complex customer cases.

Responsibilities

• Lead resident experience strategy across the portfolio and ensure an exceptional living experience.
• Oversee wellbeing, safeguarding, ANUK compliance and complaints handling.
• Analyse resident feedback, surveys and NPS to drive service improvements.
• Collaborate with universities, students' unions and local organisations to enhance community engagement.

Skills

Customer experience

Stakeholder management

Data analysis

Wellbeing

Resident engagement

Education

Degree-level qualification

Tools

CRM platforms

Survey tools

Job description

MCR Property Group Ltd. is seeking a Resident Experience & Support Manager at our Head Office in Manchester. You will lead the resident experience strategy, wellbeing initiatives and complaint management across PBSA properties, ensuring a safe, inclusive and thriving resident community.

You will manage surveys, NPS, and insights to drive continuous improvements, collaborating with universities and local partners to enhance student housing experiences.