Regional Customer Relationship Manager

Barchester Healthcare; Line Houses; Remote; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Attritive salary with commission

Retail & leisure discounts

Wellbeing support & Best Doctors

Opportunities for progression

Supportive team environment

Job summary

Barchester Healthcare is recruiting a Regional Customer Relationship Manager to join our care home division. You will support this region to increase occupancy by engaging potential residents, answering enquiries, and guiding tours with a warm, professional manner.

The role requires strong sales and marketing experience, CRM proficiency (Salesforce or similar), and excellent communication. You will network with the local community and work with the management team to drive occupancy and service

Qualifications

• Sales and marketing experience, preferably in healthcare.
• Ability to analyse data on Salesforce or similar CRM.
• Self-motivated and target driven.
• Interpersonal and professional qualities.
• Proficient in Microsoft Office (Excel/PowerPoint).
• Full UK driving licence.

Responsibilities

• Managing enquiries to improve conversion rates and achieve occupancy targets.
• Networking within the local community to raise the profile of the home and generate enquiries.
• Supporting local and wider marketing activities to generate enquiries and drive occupancy.
• Identifying opportunities to improve sales and marketing performance.
• Represent Barchester and the home in a friendly and professional manner.
• Responsible for all sales activity for the home and tours for potential residents.

Skills

Sales experience

Marketing experience

CRM (Salesforce)

Interpersonal skills

Microsoft Office (Excel/PowerPoint)

Full UK driving licence

Tools

Salesforce CRM

Job description

Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions. We are looking for a professional sales professional who will support this region to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of first-class care homes in the region.

Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

REWARDS PACKAGE:

• Attritive salary, alongside a competitive commission structure
• Access to a range of retail and leisure discounts
• Access to a range of wellbeing support and Best Doctors Service
• Opportunity to develop within a hugely supportive team

RESPONSIBILITIES:

• Managing enquiries to improve the conversion rates and achieve occupancy targets
• Excellent communication skills.
• Networking within the local community to raise the profile of the home and generate enquiries
• Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy
• Identifying opportunities to improve sales and marketing performance

NEED TO HAVE:

• Have proven sales and marketing experience preferably in healthcare but not essential
• Have the ability to analyse data on Salesforce or similar CRM application
• Be self-motivated and target driven
• Have interpersonal and professional qualities
• Confident user of Microsoft Office (Excel/Powerpoint)
• Full UK driving licence.

NEED TO DO:

• Represent Barchester and our state of the art home in a friendly and professional manner.
• Responsible for all sales activity for the home.
• Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
• Engage with residents and relatives to understand their experience and requirements.
• Respond to sales enquiries.
• Actively generate leads and identify local marketing opportunities.
• Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.