Resident Experience & Operations Lead - Student Housing

MCR Property Group; Canterbury; In loco; GBP 28.000 - 34.000; Tempo pieno

Descrizione del lavoro

The Assistant Accommodation Manager will support the General Manager with the daily operational, administrative, and customer service functions of Parham Student Village, ensuring a high-quality living experience for residents and the effective running of all accommodation services.

This role involves coordinating maintenance, safety compliance, occupancy management, contractor liaison, and records, reports, and budget monitoring, with occasional evening or weekend work.

Competenze

• Experience in student accommodation, residential property management, or a similar operational environment.
• Strong communication and customer-service skills.
• Well-organised with excellent attention to detail.
• Ability to manage competing priorities in a fast-paced setting.
• Understanding of health & safety and property compliance requirements.
• Proficiency in Microsoft Office; familiarity with property management systems desirable.
• Flexible approach, with occasional evening or weekend work required.

Mansioni

• Support day-to-day operations including maintenance coordination, security oversight, cleaning standards, and front-line customer service.
• Assist in ensuring health & safety, fire safety, and regulatory compliance requirements are adhered to.
• Help manage resident relations, responding to enquiries, resolving issues, and supporting a positive residential environment.
• Conduct regular property inspections and follow up on required repairs or improvements.
• Support occupancy management, including check-ins, check-outs, tenancy queries, and administrative processes.
• Assist with marketing and engagement activities aimed at maintaining high occupancy levels.
• Liaise with contractors, suppliers, and service partners as needed.
• Maintain accurate records, reports, and operational documentation.
• Contribute to budget monitoring and cost-control processes.
• Provide operational cover in the absence of the General Manager.

Descrizione del lavoro

The Assistant Accommodation Manager will support the General Manager with the daily operational, administrative, and customer service functions of Parham Student Village, ensuring a high-quality living experience for residents and the effective running of all accommodation services.

This role involves coordinating maintenance, safety compliance, occupancy management, contractor liaison, and records, reports, and budget monitoring, with occasional evening or weekend work.