Resident Experience Liaison Officer

Coleman James

Birmingham

In loco

GBP 26.000 - 32.000

Tempo pieno

3 giorni fa

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Generatore di candidature

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Descrizione del lavoro

Coleman James is seeking a Resident Liaison Officer to act as the primary contact between residents, clients, contractors and site teams during planned works. You will ensure residents are informed, supported and engaged throughout the process, delivering excellent customer service.

Based in Birmingham, this permanent, on-site role requires strong communication, organisational and GDPR-compliant record-keeping skills, with a focus on maintaining positive resident journeys before, during and

Competenze

Previous experience in a customer service or customer-facing role.
Previous Resident Liaison Officer experience within construction, housing or social housing is desirable
Excellent communication, interpersonal and relationship-building skills.

Mansioni

Provide advice, consultation and ongoing support to residents before, during and after works are carried out in their homes.
Manage the resident/customer journey in accordance with company and client engagement procedures.
Arrange appointments and agree access arrangements with residents to allow works to be completed efficiently.
Maintain accurate and confidential resident records while complying with GDPR and company data-protection procedures.
Provide regular communication and updates to residents regarding progress, changes to schedules and completion of works.
Promote high standards of customer satisfaction throughout the project.