Resident Experience Lead – Student Housing (Fixed Term)

Student Roost; Belfast City District; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Life assurance

Pension scheme

Cycle to work

34 days annual leave

Props store discount scheme

Employee assistance programme

Job summary

Student Roost in Belfast invites applications for an Assistant Operations Manager at John Bell House. The role supports the day-to-day experience of residents, leads front-line staff, and ensures safe, well-run accommodation with a personal touch.

The Fixed Term Contract runs until July 2027, offering 37.5 hours per week, a salary of £30,000 per year, and benefits including life assurance, pension, cycle to work and substantial annual leave.

Qualifications

• Leadership experience in a customer-focused environment
• Staff supervision and coaching
• Strong communication and collaboration skills
• Commercial awareness with ability to drive service excellence
• Commitment to safety and building compliance

Responsibilities

• Lead the management of onsite departments and foster a collaborative team culture.
• Demonstrate high levels of service in all interactions and drive a personal, professional approach.
• Support the Operations Manager with financial performance of the property.
• Build relationships with team members, contractors and universities.
• Promote safety-first operations and compliance with statutory obligations.

Job description

Student Roost in Belfast invites applications for an Assistant Operations Manager at John Bell House. The role supports the day-to-day experience of residents, leads front-line staff, and ensures safe, well-run accommodation with a personal touch.

The Fixed Term Contract runs until July 2027, offering 37.5 hours per week, a salary of £30,000 per year, and benefits including life assurance, pension, cycle to work and substantial annual leave.