Resident Experience Lead – Build to Rent

Cobalt Recruitment; Leeds; On-site; GBP 28,000 - 36,000; Full time

Job summary

Cobalt Recruitment is seeking a Senior Residential Services Associate for a Build to Rent development in Leeds. You will deliver welcoming front-of-house service, handle resident enquiries, and support day-to-day operations to ensure a high-quality resident experience.

You will work closely with a team, coordinate lettings activity, manage move-ins/outs and liaise with contractors to maintain common areas and services.

Qualifications

• Previous experience in a customer-facing environment such as Build to Rent, residential property, hospitality or travel.
• Build to Rent or wider property experience is preferable but not essential.
• Good written and verbal communication skills.
• Ability to build positive relationships with residents, colleagues and external partners.
• Experience working effectively as part of a team.
• Ability to manage competing tasks while maintaining customer service standards.
• A Property or customer service qualification would be advantageous but is not essential.

Responsibilities

• Providing front-of-house support, including meeting and greeting residents, reception duties and parcel handling.
• Managing day-to-day resident enquiries and complaints, escalating these where appropriate.
• Supporting resident move-ins and move-outs, including property checks.
• Assisting with lettings activity, including viewings and the process from offer acceptance through to move-in.
• Coordinating bookings for amenity spaces and supporting the management of shared areas.
• Liaising with contractors, cleaning teams and maintenance operatives.
• Supporting resident engagement activities and events.
• Maintaining accurate handover information and records relating to keys, parcels and visitors.
• Supporting the effective day-to-day operation of the Build to Rent development.

Skills

Customer service

Communication skills

Teamwork

Resident relations

Front-of-house

Education

Property or customer service qualification

Job description

Cobalt Recruitment is seeking a Senior Residential Services Associate for a Build to Rent development in Leeds. You will deliver welcoming front-of-house service, handle resident enquiries, and support day-to-day operations to ensure a high-quality resident experience.

You will work closely with a team, coordinate lettings activity, manage move-ins/outs and liaise with contractors to maintain common areas and services.