Resident Experience Host - Warm Hospitality & Service

Cedars Village Management Ltd; Chandler's Cross; On-site; GBP 18,000 - 24,000; Full time

Job summary

Cedars Village Management Ltd in Chandler's Cross, United Kingdom, is seeking a warm, friendly Hospitality Assistant to join the village food, beverage, and hospitality team. You will deliver excellent customer service to residents, visitors and customers, creating a welcoming atmosphere and memorable experiences.

You will handle enquiries and complaints courteously, work as part of a team, support menu and service improvements, and help achieve revenue targets through attentive service.

Qualifications

• Excellent customer service and interpersonal skills.
• Ability to work as part of a team and build strong relationships.
• Strong organizational and time management skills.
• Positive, energetic, and enthusiastic attitude.
• Willingness to learn, adapt, and embrace continuous improvement.

Responsibilities

• Deliver food, beverage, and retail services to RVG standards, maintaining a clean, safe, and hygienic environment.
• Provide residents and visitors with a warm and professional welcome, anticipating and meeting their hospitality needs.
• Handle enquiries, issues, and complaints courteously and efficiently, escalating when necessary.
• Work effectively as part of the village team to deliver high-quality service and build strong relationships with residents.
• Contribute ideas for improving menus, services, and operational processes.
• Support the achievement of food and beverage revenue targets using established systems and processes.
• Maintain and update personal skills, accreditations, and knowledge of industry best practices.

Skills

Customer service

Teamwork

Time management

Organization

Positive attitude

Willingness to learn

Job description

Cedars Village Management Ltd in Chandler's Cross, United Kingdom, is seeking a warm, friendly Hospitality Assistant to join the village food, beverage, and hospitality team. You will deliver excellent customer service to residents, visitors and customers, creating a welcoming atmosphere and memorable experiences.

You will handle enquiries and complaints courteously, work as part of a team, support menu and service improvements, and help achieve revenue targets through attentive service.