Resident Experience & Front Desk Host

Scotsman Hospitality; St Andrews; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Friendly environment

Scotsman Steps Programme

Impact on student experience

Wagestream

Perks portal

Refer a Friend

Job summary

Space Student Accommodation in St Andrews is seeking a Front of House Team Member to be the first point of contact for residents, contractors and visitors. You will manage parcel reception, conduct property viewings, and assist with administrative tasks to ensure a professional and welcoming environment.

Candidates should excel in customer service, stay detail-oriented, and perform well under pressure. Weekend availability is required for some shifts.

Qualifications

• Experience in a customer-facing role, ideally in hospitality or accommodation.
• Strong communication skills across diverse residents, visitors and contractors.
• Ability to stay composed and professional under pressure.

Responsibilities

• Serve as first point of contact for residents, visitors and contractors.
• Handle parcel receipt and logging with accurate documentation.
• Conduct property viewings and assist with administrative tasks.
• Support during emergencies and uphold safety procedures.
• Assist with enquiries and coordination of resident services.
• Maintain cleanliness and hygiene of common areas.

Skills

Customer-facing experience

Excellent communication

Calm under pressure

Team collaboration

Job description

Space Student Accommodation in St Andrews is seeking a Front of House Team Member to be the first point of contact for residents, contractors and visitors. You will manage parcel reception, conduct property viewings, and assist with administrative tasks to ensure a professional and welcoming environment.

Candidates should excel in customer service, stay detail-oriented, and perform well under pressure. Weekend availability is required for some shifts.