Resident Experience & Facilities Coordinator

University of Bristol; West of England; On-site; GBP 21,000 - 27,000; Full time

Job summary

The University of Bristol is recruiting a Residential Facilities Assistant to support its residential properties with front-line facilities and operations, ensuring a safe, secure, and welcoming environment for students, staff and visitors.

Key duties include handling post and deliveries, managing arrivals and lockouts, coordinating contractors, and conducting safety checks such as fire alarm testing and fire door inspections. A valid UK driving license is required.

Qualifications

• Experience in a customer service environment.
• Ability to work across a busy residential environment.
• Hold a valid UK driving licence for more than 2 years.

Responsibilities

• Provide front-line facilities and operational support to ensure a safe, secure, and welcoming environment across the residences.
• Deliver a professional reception service, assist with arrivals/departures, handle lost property, coordinate deliveries and visits, and support contractors and residents.
• Manage incoming/outgoing post and support accessibility needs for students, staff and visitors.
• Issue and manage keys/access credentials and respond to lockouts with accurate records and access control.
• Carry out health, safety and compliance tasks including fire alarm testing and fire door inspections, plus routine building checks.
• Support waste management operations and parking regulation monitoring across residential sites.

Skills

Customer service

Safety awareness

Organisation

Communication

Independence

Problem solving

Job description

The University of Bristol is recruiting a Residential Facilities Assistant to support its residential properties with front-line facilities and operations, ensuring a safe, secure, and welcoming environment for students, staff and visitors.

Key duties include handling post and deliveries, managing arrivals and lockouts, coordinating contractors, and conducting safety checks such as fire alarm testing and fire door inspections. A valid UK driving license is required.