Residential Facilities Assistant

University of Bristol; West of England; In loco; GBP 21.000 - 27.000; Tempo pieno

Descrizione del lavoro

The University of Bristol is recruiting a Residential Facilities Assistant to support its residential properties with front-line facilities and operations, ensuring a safe, secure, and welcoming environment for students, staff and visitors.

Key duties include handling post and deliveries, managing arrivals and lockouts, coordinating contractors, and conducting safety checks such as fire alarm testing and fire door inspections. A valid UK driving license is required.

Competenze

• Experience in a customer service environment.
• Ability to work across a busy residential environment.
• Hold a valid UK driving licence for more than 2 years.

Mansioni

• Provide front-line facilities and operational support to ensure a safe, secure, and welcoming environment across the residences.
• Deliver a professional reception service, assist with arrivals/departures, handle lost property, coordinate deliveries and visits, and support contractors and residents.
• Manage incoming/outgoing post and support accessibility needs for students, staff and visitors.
• Issue and manage keys/access credentials and respond to lockouts with accurate records and access control.
• Carry out health, safety and compliance tasks including fire alarm testing and fire door inspections, plus routine building checks.
• Support waste management operations and parking regulation monitoring across residential sites.

Conoscenze

Customer service

Safety awareness

Organisation

Communication

Independence

Problem solving

Descrizione del lavoro

The Residential Facilities Assistant will work across the University's residential properties, providing essential operational support to help maintain a safe, secure, and welcoming environment for students, staff, and visitors.

Key responsibilities include managing incoming post and deliveries, supporting resident access and responding to lockouts, undertaking essential compliance activities such as fire alarm testing and fire door inspections, and assisting with waste management operations, including the movement of bins, recycling, and furniture. The role will also involve monitoring and enforcing parking regulations across residential sites, helping to ensure car parks are used safely and appropriately.

Working as part of a wider Residential Facilities team, the post holder will liaise with residents, contractors, and colleagues to address operational issues, maintain standards, and support the smooth day-to-day running of the University's accommodation portfolio.

The role operates on a rotating shift pattern to provide support across the residential estate. Shifts are worked on a two-week cycle:

• Week 1: 7:00am - 2:30pm
• Week 2: 11:30am - 7:00pm

The ideal candidate will be customer-focused, proactive, and organised, with the ability to work independently, prioritise tasks effectively, and respond professionally to a varied workload in a busy residential environment. Flexibility to work the rotating shift pattern is essential.

What will you be doing?

You will work across the University of Bristol’s residential properties, providing front-line facilities and operational support to help ensure a safe, secure, and welcoming environment for students, staff, and visitors.

Acting as a key point of contact for residents, you will manage a wide range of enquiries and support the smooth day-to-day operation of the residences. Responsibilities include providing a professional reception service, assisting with arrivals and departures, handling lost property, coordinating deliveries, supporting contractors and visitors, and maintaining positive relationships with residents and guests. The role will also involve managing incoming and outgoing post, supporting accessibility requirements for students, staff, and visitors, and assisting with the delivery of university and external events.

A key aspect of the role is the management and issue of keys and access credentials, including responding to resident lockouts, maintaining accurate records, and facilitating access for maintenance, operational, and contractor activities.

You will undertake a range of health, safety, and compliance duties, including fire alarm testing, fire door inspections, and other routine building checks. They will identify, report, and where appropriate resolve minor maintenance issues to help maintain high standards across the residential estate.

Additional responsibilities include supporting waste management operations, coordinating the movement of bins, recycling, and furniture, monitoring and enforcing parking regulations, and ensuring compliance with university policies and procedures.

You will be customer-focused, proactive, and organised, with the ability to manage a varied workload while delivering excellent service and maintaining the highest standards of safety, security, and operational effectiveness across the University’s residential portfolio.

You should apply if

Experience of working in a customer service environment.

You have held a valid UK driving license for more than 2 years.

Additional information

Work pattern: Full time - 35 hours

Grade: C

School/Unit: Campus Division - Residential Facilities

This advert will close at 23:59 UK time on: Wednesday 11th November

For informal queries please contact: Megan Lamble ( Residential Facilities Operations Coordinator ) on [e-mail]

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