Resident Experience Coordinator

Housing 21; Haverhill; Sur place; GBP 17 000 - 22 000; Temps partiel

Avantages offerts par ce poste

Holiday Pay

Occupational Sick Pay

Occupational Maternity Pay

Health Cash Plan

Blue Light Card

Car Lease Scheme

Cycle to Work Scheme

Employee Assistance Programme

Training and development

Résumé du poste

Housing 21 seeks a Resident Experience Co-Ordinator to create and manage engaging activities for residents, ensuring social inclusion and co-produced approaches with residents. The role is 18 hours per week across Monday–Friday with flexible hours at our schemes in the United Kingdom.

The post requires knowledge of older people, experience with vulnerable individuals, strong digital skills (Microsoft Office) and a track record in delivering themed activities.

Qualifications

• Knowledge of older people and related issues.
• Experience of working with vulnerable people.
• Good digital skills and experience with Microsoft products (Excel, Word, Outlook, Teams).
• Experience developing and delivering themed activities capable of engaging a diverse audience.
• Experience managing budgets (desirable).

Responsabilités

• Plan and deliver a high quality activities programme.
• Promote social inclusion for all residents.
• Engage with external stakeholders to boost community engagement.
• Co-produce activity models with residents for schemes/villages.

Connaissances

Older people

Vulnerable people

MS Office

Activity delivery

Formation

None

Outils

MS Office

Description du poste

Hours: 18 hours per weekShift Pattern: Monday- Friday, flexible hoursAre you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You'll fit in well here.We're growing. Quickly and we're constantly looking for ways to make things better, always putting our residents and people at the heart of what we do.We have big ambitions and are looking for superstars to join us.Within the role of Resident Experience Co-Ordinator you will ensure all residents receive a high quality, and meaningful activities programme, to promote social inclusion for all residents and encourage fun and motivational activities which are specific to the scheme/village and are co-produced with residents.You will work with external stakeholders promoting community engagement within the service and encourage resident involvement and assist in the development of models and

procedures for effective engagement.Curious to know more? If you're looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.We'd love to meet you!

What we're looking for

The essential requirements for the role include: A good knowledge of older people and the issues pertaining to themExperience of working with vulnerable peopleA good level of digital skills and experience, including the use of Microsoft Products (Excel, Word, PowerPoint, Outlook, MS Teams)Experience of developing and delivering themed activities/events capable of engaging a diverse audience with diverse needs (desirable)Proven track record in delivering a creative and inclusive approach to older people's wellness and activities (desirable)Experience in managing budgets (desirable)

Why us?

At Housing 21 we're proud to be actively recognising the importance of our employees and rewarding them accordingly. You will

receive:Holiday PayOccupational Sick PayOccupational Maternity PayHealth Cash Plan - certain terms will applyBlue Light Card (offering discounts across retail, hospitality and leisure)Car Lease SchemeCycle to Work SchemeEmployee Assistance ProgrammeTraining and developmentAn offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.

Closing date for applications is 8 November 2026.