Resident Experience & Community Engagement Manager

careers-berkleycaregroup; Cumnor; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Free meals and drinks at work

Long service rewards

Blue Light Card discounts

Cycle to Work scheme

On-Demand Pay

Training & development opportunities

Job summary

Berkley Care Group is seeking a Customer Experience Manager in the UK to lead occupancy strategies and develop strong community partnerships. The role supports the Deputy and General Manager to ensure residents enjoy comfort, joy and dignity while maintaining commercial strength and local reputation.

The position emphasizes leadership, event marketing, community engagement and delivering personalised resident experiences in a luxury care environment.

Qualifications

• Kind, compassionate and respectful behavior toward others.
• Outstanding people skills engaging residents, families, staff and local community.
• Strong leadership and delegation abilities.

Responsibilities

• Lead occupancy-related activities and build community partnerships.
• Maintain high standards of environment and uphold Berkley Brand promise.
• Develop and deliver a local marketing and engagement plan with partners and commissioners.
• Oversee events team to provide meaningful resident activities.
• Attend resident and relative meetings to gather feedback and improve offerings.

Skills

Leadership

Community engagement

Sales experience

Marketing

Event marketing

Communication

Budgeting

Tools

Social media

Job description

Berkley Care Group is seeking a Customer Experience Manager in the UK to lead occupancy strategies and develop strong community partnerships. The role supports the Deputy and General Manager to ensure residents enjoy comfort, joy and dignity while maintaining commercial strength and local reputation.

The position emphasizes leadership, event marketing, community engagement and delivering personalised resident experiences in a luxury care environment.