Resident Experience Advisor – Student Accommodation

Student Roost; Aberdeen City; On-site; GBP 21,000 - 23,000; Full time

Job summary

Student Roost is seeking a Customer Service Advisor for student accommodation in Aberdeen. The role offers 30 hours per week, with an annual salary of £21,762 pro rata (£13.95 per hour) and overtime paid at 1.25x.

The position includes weekend work on a 5-out-of-7 pattern, within an autumn-spring cycle and annualised hours model. You will handle resident enquiries, provide exceptional service, assist with events, debt management, and admin tasks while supporting a welcoming, inclusive culture.

Qualifications

• Friendly, approachable and great at building relationships.
• Confident handling enquiries and resolving issues to deliver resident experience.
• Team player in a supportive, collaborative environment.
• Able to learn new systems quickly and use MS Office effectively.
• Organised and detail oriented with strong communication skills.
• Comfortable with taking payments and keeping records.
• Resilient under pressure during busy periods.
• Enthusiasm and willingness to learn in a customer-focused role.
• Ability to think on your feet and find solutions.

Responsibilities

• Provide outstanding resident experience and resolve enquiries to maintain satisfaction.
• Support events and community engagement within student housing.
• Assist with debt management and processing payments in line with procedures.

Skills

People person

Excellent communication

Customer service

Team player

Tech savvy

Tools

MS Office

Job description

Student Roost is seeking a Customer Service Advisor for student accommodation in Aberdeen. The role offers 30 hours per week, with an annual salary of £21,762 pro rata (£13.95 per hour) and overtime paid at 1.25x.

The position includes weekend work on a 5-out-of-7 pattern, within an autumn-spring cycle and annualised hours model. You will handle resident enquiries, provide exceptional service, assist with events, debt management, and admin tasks while supporting a welcoming, inclusive culture.