Resident Experience Advisor — Flexible Leave & Health Plan

Federated Housing Association Ltd; Leeds; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Generous holiday allowance

Flexible leave options

Healthcare plan

Job summary

Leeds Federated is seeking a Customer Experience Advisor to join our Service Improvement Team in Leeds. You’ll be the first point of contact for tenants and residents, handling a range of enquiries from housing to repairs with a friendly, professional approach.

This permanent, full-time, office-based role runs Monday to Friday and offers a salary of £26,969 along with benefits such as 30 days leave plus bank holidays, flexible leave options, and a healthcare plan to support wellbeing.

Qualifications

• Good communication and customer service skills.
• Confidence speaking with customers on the phone.
• Attention to detail and comfortable using IT systems.
• Ability to collaborate with colleagues while managing tasks independently.

Responsibilities

• Answer incoming calls about housing, repairs, and maintenance.
• Provide professional, courteous customer service.
• Handle repairs-related enquiries with accurate admin.
• Assist with data entry and updating internal databases.
• Collaborate with colleagues across teams to resolve issues.
• Maintain confidentiality and accuracy in records.
• Support service reviews and continuous improvement efforts.

Skills

Customer service

Phone communication

IT proficiency

Teamwork

Independence

Job description

Leeds Federated is seeking a Customer Experience Advisor to join our Service Improvement Team in Leeds. You’ll be the first point of contact for tenants and residents, handling a range of enquiries from housing to repairs with a friendly, professional approach.

This permanent, full-time, office-based role runs Monday to Friday and offers a salary of £26,969 along with benefits such as 30 days leave plus bank holidays, flexible leave options, and a healthcare plan to support wellbeing.