Resident Engagement Lead – Hybrid (London)

The Guinness Partnership; Greater London; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid working model

London office base

Job summary

The Guinness Partnership in London is looking for a Resident Engagement Manager to lead the engagement team and shape resident-driven policies. The role is permanent and full-time with hybrid working between the office and home.

You will drive resident involvement, ensure residents are informed and actively listened to on core programmes, including building safety remediations. You will develop engagement strategies, coordinate panels nationwide, and continuously improve resident services while

Qualifications

• Experience in engaging residents and resident representatives to influence service delivery.
• Ability to apply project management principles and deliver priorities.
• Strong analytical skills to drive improvements from resident insights.
• Ability to build relationships with residents, panels, stakeholders and teams.
• Proactive, innovative approach to enhance engagement and service delivery.

Responsibilities

• Lead and develop the Resident Engagement Team.
• Shape co-created policies and service standards from resident insight.
• Embed the resident engagement framework for Building Safety Remediation.
• Develop and deliver resident engagement strategies across the organisation.
• Coordinate resident panels nationwide to strengthen resident voice.

Skills

Stakeholder management

Project management

Analytical skills

Communication

Negotiation

Creative thinking

Education

Level 3 or equivalent

Job description

The Guinness Partnership in London is looking for a Resident Engagement Manager to lead the engagement team and shape resident-driven policies. The role is permanent and full-time with hybrid working between the office and home.

You will drive resident involvement, ensure residents are informed and actively listened to on core programmes, including building safety remediations. You will develop engagement strategies, coordinate panels nationwide, and continuously improve resident services while