Resident Engagement Manager

The Guinness Partnership; Greater London; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid working model

London office base

Job summary

The Guinness Partnership in London is looking for a Resident Engagement Manager to lead the engagement team and shape resident-driven policies. The role is permanent and full-time with hybrid working between the office and home.

You will drive resident involvement, ensure residents are informed and actively listened to on core programmes, including building safety remediations. You will develop engagement strategies, coordinate panels nationwide, and continuously improve resident services while

Qualifications

• Experience in engaging residents and resident representatives to influence service delivery.
• Ability to apply project management principles and deliver priorities.
• Strong analytical skills to drive improvements from resident insights.
• Ability to build relationships with residents, panels, stakeholders and teams.
• Proactive, innovative approach to enhance engagement and service delivery.

Responsibilities

• Lead and develop the Resident Engagement Team.
• Shape co-created policies and service standards from resident insight.
• Embed the resident engagement framework for Building Safety Remediation.
• Develop and deliver resident engagement strategies across the organisation.
• Coordinate resident panels nationwide to strengthen resident voice.

Skills

Stakeholder management

Project management

Analytical skills

Communication

Negotiation

Creative thinking

Education

Level 3 or equivalent

Job description

Job Description

The Guinness Partnership is a resident-focused organisation, providing housing across England. We were established in 1890 to make a positive difference to people's lives, and today we own and manage nearly 70,000 homes and provide services to 160,000 residents.

We have an exciting opportunity for a Resident Engagement Manager to join the team based at our London Euston Road office on a permanent, full-time basis. We offer a hybrid working model, offering a balance of office and home working.

The purpose of the role is to lead and develop the Resident Engagement Team, using resident feedback and insight to shape the co-creation of policies, service standards, and initiatives that deliver excellent services and high levels of resident satisfaction.

A key priority during your first few months will be establishing and embedding the resident engagement framework, processes and systems for the Building Safety Remediation team during your first few months. You will play a pivotal role in ensuring residents are informed, listened to and actively involved throughout this important programme of work.

Once this initial project has been successfully delivered, you will take forward the organisation's wider resident engagement agenda. This will involve developing and delivering resident engagement strategies, creating meaningful opportunities for residents to influence decision-making, and ensuring they are kept informed about matters affecting their homes and communities.

You will also support and coordinate resident panels across the country, helping to strengthen resident voice, drive continuous service improvement, and ensure resident perspectives remain at the heart of our decision-making.

What we are looking for

We know that how we do things is just as important as what we do. Alongside your experience in resident engagement, you will be an excellent communicator with the ability to build strong relationships with residents, resident engagement panels, stakeholders and colleagues. You will be highly organised, able to manage competing priorities, and have a keen eye for detail to ensure work is delivered to a high standard.

You will be able to demonstrate these essential skills and experience:

• Experience of working collaboratively with residents and resident representatives to influence, monitor and improve service delivery.
• Ability to apply project management principles, tools and methodologies to successfully deliver priorities and initiatives.
• Strong analytical and research skills, with the ability to use insight and evidence to drive service improvements and inform operational change.
• Proven ability to build and maintain effective working relationships with colleagues, stakeholders and teams across a range of functions and specialisms.
• Strong influencing, negotiation and decision-making skills, with the ability to use sound judgement to achieve positive outcomes.
• A proactive and innovative approach, with the ability to think creatively and identify new ways to enhance resident engagement and service delivery.

Essential qualifications:

• Educated to Level 3 (A-level or equivalent)

To find out more about the key responsibilities of the role, and the full criteria, please review the role profile.

Closing date for applications: 17th November 2026

Interviews: 26th & 27th in our central London Office

The advertised salary includes a £4000 Local Job Supplement for London based roles.