Resident Engagement Manager

The Guinness Partnership; City Of London; Hybrid; GBP 50,000 - 60,000; Full time

Benefits offered by this job

London Local Job Supplement

Job summary

The Guinness Partnership is seeking a Resident Engagement Manager to lead the Resident Engagement Team from our London Euston Road office in a permanent, full-time role with a hybrid working model.

You will shape co-creation of policies and service standards using resident feedback, and drive the resident engagement framework for the Building Safety Remediation project before expanding to a broader strategy.

Qualifications

• Experience of working with residents and resident representatives to influence service delivery.
• Ability to apply project management principles to deliver priorities and initiatives.
• Strong analytical and research skills to drive improvements and inform change.
• Proven ability to build relationships with colleagues, stakeholders and teams.
• Influencing, negotiation and sound judgement to achieve positive outcomes.
• Proactive and innovative approach to enhance resident engagement.
• Educated to Level 3 (A-level or equivalent).

Responsibilities

• Lead and develop the Resident Engagement Team and shape engagement policies.
• Embed resident engagement framework for the Building Safety Remediation project.
• Ensure residents are informed, listened to and involved throughout the programme.
• Develop broader resident engagement strategy and opportunities for resident influence.
• Coordinate resident panels across the country to strengthen resident voice.

Skills

Resident engagement experience

Excellent communicator

Relationship building

Organised and able to manage competing

Education

Level 3 qualification (A-level or equivalent)

Job description

The Guinness Partnership is a resident-focused organisation, providing housing across England. We were established in 1890 to make a positive difference to people's lives, and today we own and manage nearly 70,000 homes and provide services to 160,000 residents.

We have an exciting opportunity for a Resident Engagement Manager to join the team based at our London Euston Road office on a permanent, full-time basis. We offer a hybrid working model, offering a balance of office and home working.

The purpose of the role is to lead and develop the Resident Engagement Team, using resident feedback and insight to shape the co-creation of policies, service standards, and initiatives that deliver excellent services and high levels of resident satisfaction.

A key priority during your first few months will be establishing and embedding the resident engagement framework, processes and systems for the Building Safety Remediation team during your first few months. You will play a pivotal role in ensuring residents are informed, listened to and actively involved throughout this important programme of work.

Once this initial project has been successfully delivered, you will take forward the organisation's wider resident engagement agenda. This will involve developing and delivering resident engagement strategies, creating meaningful opportunities for residents to influence decision-making, and ensuring they are kept informed about matters affecting their homes and communities.

You will also support and coordinate resident panels across the country, helping to strengthen resident voice, drive continuous service improvement, and ensure resident perspectives remain at the heart of our decision-making.

What we are looking for

We know that how we do things is just as important as what we do. Alongside your experience in resident engagement, you will be an excellent communicator with the ability to build strong relationships with residents, resident engagement panels, stakeholders and colleagues. You will be highly organised, able to manage competing priorities, and have a keen eye for detail to ensure work is delivered to a high standard.

You will be able to demonstrate these essential skills and experience

• Experience of working collaboratively with residents and resident representatives to influence, monitor and improve service delivery.
• Ability to apply project management principles, tools and methodologies to successfully deliver priorities and initiatives.
• Strong analytical and research skills, with the ability to use insight and evidence to drive service improvements and inform operational change.
• Proven ability to build and maintain effective working relationships with colleagues, stakeholders and teams across a range of functions and specialisms.
• Strong influencing, negotiation and decision-making skills, with the ability to use sound judgement to achieve positive outcomes.
• A proactive and innovative approach, with the ability to think creatively and identify new ways to enhance resident engagement and service delivery.

Essential qualifications

• Educated to Level 3 (A-level or equivalent)

Closing date for applications: 17th November 2026

Interviews: 26th & 27th in our central London Office

The advertised salary includes a £4000 Local Job Supplement for London based roles.