Resident Engagement & Experience Lead

The Joseph Rowntree Foundation; Tees Valley; On-site; GBP 28,000 - 38,000; Full time

Job summary

JRHT is seeking a passionate Resident Involvement Officer to join the Resident Experience team. You will help shape how we engage with residents across JRHT, ensuring their voices influence services and decision-making.

You will develop and deliver engagement activities, support resident groups and manage consultation opportunities, with a commitment to transparency via a you said, we did approach. The role requires visiting housing sites across JRHT's area and collaborating with residents,

Qualifications

• Experience of resident engagement within housing or a similar sector.
• Experience of supporting residents to scrutinise and improve services.
• Experience of establishing, developing and facilitating resident groups and consultation activities.
• Experience of creating effective communication and feedback mechanisms.
• Excellent verbal and written communication skills, with the ability to build positive relationships with a wide range of stakeholders.
• The ability to gather, analyse and present data and produce clear reports.
• A detailed understanding of the regulatory framework.

Responsibilities

• Develop and deliver resident engagement activities, campaigns and consultation opportunities.
• Support and facilitate resident groups, focus groups, scrutiny panels and community events, helping residents to contribute to service improvement and decision-making.
• Develop and implement the Resident Engagement Strategy and monitor engagement performance.
• Use a "you said, we did" approach to demonstrate impact of resident input.
• Visit housing sites and neighbourhoods across JRHT's area as part of engagement duties.
• Build strong relationships with residents, colleagues and external partners to drive positive change.

Skills

Resident engagement

Community collaboration

Facilitation

Communication

Data analysis

Stakeholder management

Job description

JRHT is seeking a passionate Resident Involvement Officer to join the Resident Experience team. You will help shape how we engage with residents across JRHT, ensuring their voices influence services and decision-making.

You will develop and deliver engagement activities, support resident groups and manage consultation opportunities, with a commitment to transparency via a you said, we did approach. The role requires visiting housing sites across JRHT's area and collaborating with residents,