Resident Involvement Officer

Joseph Rowntree Housing Trust (JRHT); New Earswick; On-site; GBP 32,000 - 39,000; Full time

Job summary

The Joseph Rowntree Housing Trust (JRHT) is seeking a Resident Involvement Officer to join our Resident Experience team in York. You will shape how we engage with residents, ensuring their voices influence services and driving meaningful improvement across JRHT.

You will develop and deliver engagement activities, support resident groups, and implement our Resident Engagement Strategy, with regular feedback through a you said, we did approach.

Qualifications

• A proven track record of resident engagement experience within housing or a similar sector.
• Experience of supporting residents to scrutinise and improve services.
• Experience of establishing, developing and facilitating resident groups and consultation activities.
• Experience of creating effective communication and feedback mechanisms.
• Excellent verbal and written communication skills, with the ability to build positive relationships with a wide range of stakeholders.
• The ability to gather, analyse and present data and produce clear reports.
• A detailed understanding of the regulatory framework

Responsibilities

• Develop and deliver innovative resident engagement activities, campaigns and consultation opportunities.
• Support and facilitate resident groups, focus groups, scrutiny panels and community events, helping residents to actively contribute to service improvement and decision-making.
• Develop and implement our Resident Engagement Strategy, monitor engagement performance, analyse feedback and ensure residents see how their contributions are making a difference through a you said, we did approach.
• This role requires excellent relationship-building skills, creativity and a genuine commitment to resident empowerment.
• This role will be required to visit housing sites and neighbourhoods across JRHT’s area.

Skills

Resident engagement

Resident scrutiny

Group facilitation

Feedback mechanisms

Stakeholder engagement

Data analysis

Regulatory knowledge

Job description

Location: York – The Garth, New Earswick

Salary: £35,708.40 per annum

Expires: 02/10/2026 23:59

Permanent, Full Time (35 hours per week)

About The Role

We are looking for a passionate and proactive Resident Involvement Officer to join our Resident Experience team. This is an exciting opportunity to help shape how we engage with residents across JRHT, ensuring their voices are heard and their experiences influence the services we provide. Working closely with residents, colleagues and external partners, you will develop and deliver innovative resident engagement activities, campaigns and consultation opportunities.

You will support and facilitate resident groups, focus groups, scrutiny panels and community events, helping residents to actively contribute to service improvement and decision‑making. The role will also involve developing and implementing our Resident Engagement Strategy, monitoring engagement performance, analysing feedback and ensuring residents can clearly see how their contributions are making a difference through a "you said, we did" approach.

This is a varied and rewarding role that requires excellent relationship‑building skills, creativity and a genuine commitment to resident empowerment.

About You

We are looking for someone who is enthusiastic about resident engagement and has experience of working with communities, customers or residents to influence services and drive positive change. You will bring:

• A proven track record of resident engagement experience within housing or a similar sector.
• Experience of supporting residents to scrutinise and improve services.
• Experience of establishing, developing and facilitating resident groups and consultation activities.
• Experience of creating effective communication and feedback mechanisms.
• Excellent verbal and written communication skills, with the ability to build positive relationships with a wide range of stakeholders.
• The ability to gather, analyse and present data and produce clear reports.
• A detailed understanding of the regulatory framework

This role will be required to visit housing sites and neighbourhoods across JRHT’s area.

Our core priority

JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need.

Closing date for applications is 2nd October 2026

Interviews will take place on 7th October 2026

Please note that we will be shortlisting and interviewing on an on-going basis and reserve the right to bring the closing date forward should enough quality applications be received.

Additional Information

We are a values driven organisation and our values drive our behaviours. We’re at our best when we’re continually building on trust, showing we care and making a difference – and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves.

The post requires regular travel across JRHT housing sites and some flexibility to attend occasional evening and weekend meetings.

Our commitment to Equality, Diversity and Inclusion

At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty. As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process. We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.