Resident Decant Navigator

A2Dominion; Staines-upon-Thames; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

25 days holiday (Plus Bank Holidays)

Pension up to 8%

Annual health allowance up to £300

Job summary

A2Dominion is seeking a Decant Officer to guide residents through decant journeys, coordinate support, and ensure empathy and respect throughout the process.

You will spend time in communities, visit residents, attend meetings, and build relationships with colleagues and partners across the portfolio. A full UK driving licence and access to a vehicle are essential; a Basic DBS check is required.

Qualifications

• Experience managing complex customer or housing-related cases.
• Excellent communication and relationship-building skills.
• Ability to work independently and manage competing priorities.
• Strong organisational skills with attention to detail.
• Empathy and ability to support vulnerable residents.
• Knowledge of case recording and IT systems.

Responsibilities

• Managing residents decant journeys from initial contact through to a successful move and return home.
• Acting as the main point of contact for residents, providing advice, reassurance and regular communication throughout the process.
• Managing a varied caseload, ensuring milestones, deadlines and project requirements are met.
• Supporting vulnerable residents and arranging additional assistance where required.
• Working collaboratively with internal teams, contractors and external agencies to coordinate successful moves.
• Resolving issues, concerns and complaints professionally and compassionately.
• Maintaining accurate records and applying policies, procedures and professional judgement to complex situations.

Skills

Resident support

Case management

Communication skills

Organisational skills

Problem solving

Driving licence

Job description

A2Dominion is seeking a Decant Officer to guide residents through decant journeys, coordinate support, and ensure empathy and respect throughout the process.

You will spend time in communities, visit residents, attend meetings, and build relationships with colleagues and partners across the portfolio. A full UK driving licence and access to a vehicle are essential; a Basic DBS check is required.