Resident Decant Officer: Support & Change Navigator

A2Dominion Group; Staines-upon-Thames; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25 days holiday (Plus Bank Holidays)

Up to 8% pension contribution

Annual health & lifestyle allowance up

Job summary

A2Dominion Group is seeking a Decant Officer to guide residents through complex decant processes with empathy and practicality. You will coordinate support, stay connected with residents, and work with Repairs, Neighbourhoods, Legal and Finance to ensure smooth moves.

A full UK driving licence and vehicle access are essential as travel is a regular part of the role. The role involves office-based and community work, managing cases, and ensuring deadlines are met while protecting residents'

Qualifications

• Experience managing complex housing-related cases.
• Strong communication, negotiation and relationship-building skills.
• Full UK driving licence and access to a vehicle.
• Ability to work independently and manage deadlines.
• Experience supporting vulnerable residents or customers with additional needs.

Responsibilities

• Managing residents decant journeys from initial contact through to a successful move and return home.
• Acting as the main point of contact for residents, providing advice, reassurance and regular communication throughout the process.
• Managing a varied caseload, ensuring milestones, deadlines and project requirements are met.
• Supporting vulnerable residents and arranging additional assistance where required.
• Working collaboratively with internal teams, contractors and external agencies to coordinate successful moves.
• Resolving issues, concerns and complaints professionally and compassionately.
• Maintaining accurate records and applying policies, procedures and professional judgement to complex situations.

Skills

Housing experience

Communication

Stakeholder management

Organisational skills

Independent working

Driving licence

Vulnerable residents support

Attention to detail

Job description

A2Dominion Group is seeking a Decant Officer to guide residents through complex decant processes with empathy and practicality. You will coordinate support, stay connected with residents, and work with Repairs, Neighbourhoods, Legal and Finance to ensure smooth moves.

A full UK driving licence and vehicle access are essential as travel is a regular part of the role. The role involves office-based and community work, managing cases, and ensuring deadlines are met while protecting residents'