Day Concierge

Pinnacle Property Management; Greater London; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

16 days holiday plus bank holidays

Pension scheme enrollment

Employee assistance programme

Employee referral scheme

Team uniform

Fully funded training and development

Discounts across travel, retail, and娱乐

Job summary

Rendall & Rittner is recruiting a Day Concierge for a landmark North London development near Woodberry Down. You will greet residents, manage access, coordinate deliveries and keep communal areas pristine.

The role requires strong customer service, reliability, and the ability to work as part of a day and night team in a vibrant, 24-hour environment with on-site gym, pool, spa and lounge. DBS check and eligibility to work in the UK are required.

Qualifications

• Front-of-house experience in residential, hotel, or luxury environments.
• Familiarity with parcel management systems, booking platforms or concierge software.
• Exposure to building operations, health & safety awareness or CCTV monitoring.
• Experience working with contractors, security or housekeeping on a busy site.
• Handling confidential information and sensitive resident situations with discretion.

Responsibilities

• Greeting residents and visitors, answering questions and handling access requests.
• Managing parcels and deliveries, maintaining logs and safe storage.
• Monitoring CCTV and site systems, escalating safety or maintenance issues promptly.
• Coordinating amenity bookings and supporting gym, pool, spa and lounge use.
• Liaising with contractors and housekeeping to maintain high standards.
• Keeping daily reports, handovers and incident records up to date.

Skills

People skills

Customer service

Clear communication

Problem solving

Tools

Parcel management systems

Concierge software

Booking platforms

Job description

DAY CONCIERGE

• Rendall & Rittner • £28,000 • Woodberry Down - N4 2WL • 4on 4off 0700-1900

DEVELOPMENT DETAILS

You’ll be the welcoming face of a landmark North London neighbourhood, part of one of Europe’s largest regeneration projects delivering over 5,500 homes across 64 acres. The community blends modern living with green space beside a nature reserve, and residents enjoy a 24-hour concierge, onsite gym, pool, spa and a relaxed business lounge. With schools, shops and cafés on the doorstep and Manor House Underground a three-minute walk away, you’ll work in a vibrant, fast-paced setting that’s busy by day and beautifully landscaped throughout.

ROLE EXPECTATIONS

You will provide an outstanding front-of-house service, greeting residents and visitors, handling enquiries, and solving day-to-day issues with care and efficiency. You’ll coordinate deliveries and contractors, maintain polished communal areas, and keep clear records using our systems. Working closely with the night team and on-site partners, you’ll ensure a seamless, safe and friendly environment every day.

WHAT SUCCESS LOOKS LIKE

• Residents feel known by name, listened to and helped at the first point of contact.
• The lobby and amenity spaces are pristine, welcoming and run to clear standards.
• Enquiries, incidents and maintenance issues are logged accurately and resolved promptly.
• Contractors and deliveries are coordinated with minimum disruption.
• Strong relationships with security, housekeeping and building management keep the site running smoothly.
• Clear, professional communication keeps residents informed and reassured.

HOW YOU'LL SPEND MOST OF YOUR TIME

• Greeting residents and visitors, answering questions and handling access requests.
• Managing parcels and deliveries, maintaining accurate logs and safe storage.
• Monitoring CCTV and site systems, escalating safety or maintenance issues promptly.
• Coordinating amenity bookings and supporting smooth use of the gym, pool, spa and lounge.
• Liaising with contractors and housekeeping to maintain high standards throughout.
• Keeping daily reports, handovers and incident records up to date and accurate.

WHO THIS ROLE IS FOR

• You’re a people person who takes pride in providing thoughtful, proactive service.
• You stay calm under pressure and solve problems with good judgment and care.
• You’re organised, punctual and thrive on keeping things tidy and on track.
• You communicate clearly, in person and in writing, and build trust quickly.
• You’re a team player who enjoys collaborating across shifts to deliver consistency.

EXPERIENCE THAT HELPS

• Front-of-house experience in residential, hotel, airline or luxury retail environments.
• Familiarity with parcel management systems, booking platforms or concierge software.
• Exposure to building operations, H&S awareness or CCTV monitoring.
• Working with contractors, security or housekeeping teams on a busy site.
• Handling confidential information and sensitive resident situations with discretion.

WHAT WE OFFER

• 16 days holiday plus bank holidays
• Enrolment into the Rendall & Rittner pension scheme
• Employee assistance programme supporting family, health, money and work
• Employee referral scheme
• Team uniform* subject to development
• Fully funded training and development opportunities
• Access to discounts across travel, retail, fitness and entertainment

ABOUT RENDALL & RITTNER

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.

We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

HOW WE HIRE

• Initial conversation with our talent team
• Interview focused on your customer service approach, problem-solving in a busy front-of-house environment, communication skills, and how you prioritise tasks to keep the development running smoothly

We aim to complete the process within two to three weeks and communicate clearly throughout.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.

Appointment is subject to a valid DBS check.