Resident-Centric Housing Officer: Tenancies & Engagement

Tempest Resourcing Limited; Bexleyheath; On-site; GBP 28,000 - 36,000; Full time

Job summary

Tempest Resourcing Limited is recruiting for a Housing Officer to manage a general needs patch and build strong relationships with residents.

The role covers tenancy sustainment, ASB, estate inspections, safeguarding, voids and lettings. You will be the main contact for residents, resolving issues and supporting vulnerable tenants to maintain successful tenancies on a day-to-day basis.

Qualifications

• Previous experience in a Housing Officer, Neighbourhood Officer or Tenancy Officer role.
• Good knowledge of housing management and tenancy-related legislation.
• Experience managing ASB cases and working with vulnerable residents.
• Strong communication skills and the ability to manage your own caseload.
• A practical, resident-focused approach.

Responsibilities

• Carrying out home visits, tenancy audits and estate inspections.
• Investigating anti-social behaviour and tenancy breaches.
• Supporting residents with tenancy-related issues and signposting to relevant services.
• Managing tenancy changes including mutual exchanges, successions and terminations.
• Working with colleagues to minimise arrears and support income recovery.
• Letting empty properties and ensuring sustainable tenancies.
• Identifying and responding to safeguarding concerns.
• Liaising with external agencies and attending court where required.
• Supporting resident engagement and assisting with complaint resolution.

Skills

Housing management knowledge

Communication skills

Caseload management

Job description

Tempest Resourcing Limited is recruiting for a Housing Officer to manage a general needs patch and build strong relationships with residents.

The role covers tenancy sustainment, ASB, estate inspections, safeguarding, voids and lettings. You will be the main contact for residents, resolving issues and supporting vulnerable tenants to maintain successful tenancies on a day-to-day basis.