Resident-Centric Housing Officer

Notting Hill Genesis; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Employee assistance

Cycle to work

Staff discounts

Life Assurance

Job summary

Notting Hill Genesis is seeking a Housing Officer to take ownership of homes and schemes within your portfolio, building strong ties with residents and delivering responsive services. You will be visible in communities, listen to concerns and ensure follow-through to resolution.

You will handle repairs, estate standards, antisocial behaviour, service charges and contractor performance, working with residents, contractors and colleagues to keep homes safe and communities well maintained.

Qualifications

• Previous experience working in housing or as a Housing Officer.
• Excellent interpersonal and verbal communication skills.
• A tenacious and resilient approach, with strong problem-solving abilities.
• Excellent investigative, influencing and negotiation skills.
• Strong analytical skills and a customer-focused mindset.

Responsibilities

• Build relationships with residents by being visible, accessible and responsive.
• Investigate complaints, disputes and antisocial behaviour cases, providing clear, well-documented resolutions and keeping residents informed.
• Carry out estate inspections and coordinate action on repairs, fire risk assessments, safeguarding and health and safety concerns.
• Set and manage service charges, ensuring budgets are fair, transparent and clearly communicated to residents.
• Work with managing agents, contractors and internal teams to resolve issues, improve performance and ensure agreed responsibilities are delivered.
• Use resident feedback, performance information and local knowledge to identify improvements and enhance the services provided across your portfolio.

Skills

Housing experience

Interpersonal skills

Problem solving

Investigative skills

Analytical mindset

Job description

Notting Hill Genesis is seeking a Housing Officer to take ownership of homes and schemes within your portfolio, building strong ties with residents and delivering responsive services. You will be visible in communities, listen to concerns and ensure follow-through to resolution.

You will handle repairs, estate standards, antisocial behaviour, service charges and contractor performance, working with residents, contractors and colleagues to keep homes safe and communities well maintained.