Housing Officer — Resident Services & Repairs Lead

Notting Hill Genesis Group; Camden Town; Hybrid; GBP 33,000 - 39,000; Full time

Benefits offered by this job

Excellent annual leave

Flexible working opportunities

Generous pension scheme

Enhanced maternity, paternity and adp.

Employee assistance program

Health cash plan

Staff discounts

Cycle to work scheme

Life Assurance x 4

Job summary

Notting Hill Genesis is seeking a Housing Officer to manage homes and schemes, building strong resident relationships and delivering responsive services. You will handle repairs, estate standards, antisocial behaviour and service charges while coordinating with agents and contractors to keep communities safe and well maintained.

The role follows a hybrid working arrangement with time in communities and in our offices.

Qualifications

• Experience in housing or as a Housing Officer.
• Excellent interpersonal and verbal communication skills.
• A tenacious and resilient approach, with strong problem-solving abilities.
• Excellent investigative, influencing and negotiation skills.
• Strong analytical skills and a customer-focused mindset.

Responsibilities

• Build strong relationships with residents by being visible, accessible and responsive to questions or concerns about their homes and communities.
• Investigate complaints, disputes and antisocial behaviour cases, providing clear, well-documented resolutions and keeping residents informed.
• Carry out estate inspections and coordinate action on repairs, fire risk assessments, safeguarding and health and safety concerns.
• Set and manage service charges, ensuring budgets are fair, transparent and clearly communicated to residents.
• Work with managing agents, contractors and internal teams to resolve issues, improve performance and ensure agreed responsibilities are delivered.

Skills

Housing officer experience

Interpersonal skills

Communication skills

Negotiation skills

Problem-solving

Job description

Notting Hill Genesis is seeking a Housing Officer to manage homes and schemes, building strong resident relationships and delivering responsive services. You will handle repairs, estate standards, antisocial behaviour and service charges while coordinating with agents and contractors to keep communities safe and well maintained.

The role follows a hybrid working arrangement with time in communities and in our offices.