Resident Services Associate

Cobalt Consulting (UK) Ltd; Birmingham; On-site; GBP 27,000 - 33,000; Full time

Job summary

Cobalt Consulting (UK) Ltd invites applications for a Resident Services Assistant at a build-to-rent development in Birmingham. The role sits at the centre of the resident experience, supporting leasing, community engagement and day-to-day operations on-site.

You will work with the on-site team to deliver a consistent customer experience, maintain amenity spaces, assist with viewings and manage resident communications. This is a full-time on-site position with a 4-on-4-off shift pattern.

Qualifications

• Working knowledge of customer service within residential, hospitality, retail or student accommodation environments.
• Strong communication and interpersonal skills.
• Proactive, organised approach to tasks; confident engaging with residents and contractors.
• Good written communication and IT literacy for systems and social media.

Responsibilities

• Deliver front of house services and be first point of contact for residents and visitors.
• Maintain presentation of amenity spaces and apartments across the development.
• Organise resident events and engage with resident-led initiatives.
• Respond to rental enquiries, support viewings and offers progression.
• Support leasing processes, keep marketing listings and portals updated.
• Coordinate contractor appointments and respond to maintenance requests.
• Assist with check-in/check-out and mid-term inspections.
• Support health and safety standards with the Resident Services Manager.

Skills

Customer service

Communication skills

Interpersonal skills

Organization

IT literacy

Written communication

Resident engagement

Social media familiarity

Viewings experience

Tools

CRM/Property management systems

Property portals

Job description

Cobalt is partnering with a residential property operator to recruit a Resident Services Assistant for a build-to-rent development in Birmingham. This Resident Services Assistant role sits at the centre of the resident experience, supporting leasing, community engagement and day-to-day operations across the building.

The Resident Services Assistant will work closely with the on-site team to deliver a consistent customer experience while supporting the operational management of the development.

The organisation

Our client is a recognised residential property management business delivering professionally managed homes across the UK. Their developments focus on strong service standards, well-designed amenity spaces and resident-led community experiences.

The team places a strong focus on customer service, communication and creating a welcoming environment for residents and visitors.

The role / responsibilities

The Resident Services Assistant will act as the first point of contact for residents and visitors while supporting leasing activity, resident engagement and operational tasks across the building

Responsibilities will include:

• Deliver front of house services and act as the first point of contact for residents and visitors.
• Maintain the presentation of amenity spaces and apartments across the development.
• Organise and support resident events to help build a strong community environment.
• Engage with residents and assist with resident-led initiatives and activities.
• Respond to rental enquiries and support viewings and property tours.
• Support the leasing process including applicant vetting and offer progression.
• Maintain accurate marketing listings and ensure property portals remain updated.
• Manage amenity space bookings and resident services.
• Support resident communication across multiple channels including digital platforms.
• Coordinate contractor appointments and maintenance requests reported by residents.
• Support check-in and check-out processes and mid-term inspections.
• Assist with arrears monitoring and reporting where required.
• Work alongside the Resident Services Manager to ensure health and safety standards are maintained.

Skills and experience

To be successful as a Resident Services Assistant, candidates should demonstrate strong customer service skills and the ability to build relationships with residents.

Key requirements include:

• Working knowledge of customer service within residential, hospitality, retail or student accommodation environments.
• Strong communication and interpersonal skills.
• A proactive and organised approach to tasks.
• Confidence engaging with residents, visitors and contractors.
• Good written communication and administrative skills.
• IT literacy with confidence using systems and social media platforms.
• Experience conducting property viewings is beneficial.

Salary and Shift

• Salary of £30,000 per annum.
• 4 on 4 off shift pattern.
• Full-time position based on-site at the development.

Due to the volume of applications received, if you do not hear back from us, please assume your application has been unsuccessful on this occasion.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.