Resident Advisor

Fresh Property Group Limited; Nottingham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Dedicated Training team

25 days holiday from day one

In-house Learning & Development team

Health cash plan

Wellbeing programme & OpenUp access

Cycle to work scheme

Life Insurance

Exclusive shopping discounts

Job summary

Fresh Property Group Limited is seeking a friendly Resident Advisor for Winfield Court to help create a welcoming community. You will be the first point of contact for residents, greet arrivals at reception, handle day-to-day operations, and process rental payments accurately.

This full-time role is 37.5 hours per week, Mon-Fri on a rota between 9am and 8pm. You will organise social events, manage communications via social media and traditional channels, and work with the on-site team to deliver

Qualifications

• Excellent customer service and communication abilities.
• Strong organisational and time-management skills.
• Comfort with greeting residents and handling payments.

Responsibilities

• Be the first point of contact for residents via email, phone, and in person.
• Greet residents at reception and process rental payments accurately.
• Organise social events and manage communications via social media and traditional channels.
• Collaborate with on-site team to deliver a welcoming living environment.

Skills

Customer service

Communication

Time management

Reception duties

Administrative skills

Tools

Social media

Job description

Our welcoming resident’s team at Winfield Courtare looking to appoint a Resident Advisor to join Fresh and help contribute to the delivery of an outstanding place for our residents to live.

As Resident Advisor, you will work 37.5 hours per weekin a collaborative team, Working Monday - Friday between 9am and 8pm on a rota basis.

We're on the lookout for passionate individuals who thrive on building welcoming, vibrant communities where residents feel safe, supported, and connected.

As a Resident Advisor, you’ll play a key role in shaping a positive living experience — from organising social events and managing communications via social media and traditional channels, to assisting with day-to-day operations like greeting residents at reception and processing rental payments accurately.

You’ll be the first point of contact for residents, delivering exceptional customer service over email, phone, and in person. We’re looking for someone who’s enthusiastic, solution-focused, and ready to make a real impact.

If you enjoy working collaboratively with both your on-site team and wider colleagues across the business — and love getting to know the people in your community — this could be the perfect role for you.

About you:

We’re looking to speak with individuals who are approachable, passionate and want to help build the sense of the community within the building. You must be able to listen to the residents and be highly organised with your daily tasks. Your excellent time management skills will balance your strong administrative skills, but most importantly, you will help create a safe and welcoming space where residents feel comfortable.

Benefits of working atFresh?

We offer:

• A dedicated Training team to assist you with development of your on-job training.
• A generous holiday entitlement of 25 days from day one to recharge and enjoy life beyond work.
• An in-house Learning & Development team to support you with personal and professional development including vocational qualifications.
• Health cash plan to contribute to everyday healthcare expenses.
• Access to ‘Your Wellbeing’ programme & OpenUp – a confidential wellbeing platform.
• Stay active and take advantage of our cycle to work scheme.
• Life Insurance for peace of mind.
• Access to exclusive shopping discounts

About Fresh:

Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We’re looking for someone to support their residents and the wider operational team.

We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you’re a people person who loves working collaboratively and is great at making things happen, then you’ll fit right in!

#INDF