Residence Officer

TRI Consulting Ltd; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A housing association is seeking a Residence Officer in Greater London on a temporary basis for about 6 weeks. This full-time role involves overseeing tenancy management, ensuring operational targets are met, and maintaining strong relationships with residents and stakeholders. Candidates should have solid housing experience, a knack for improving customer satisfaction, and exceptional organisational and communication skills. Immediate availability is preferred. Competitive pay with PAYE and umbrella options is offered.

Qualifications

• Solid housing experience and asset management background.
• Proven record of improving customer satisfaction and revenue.
• Exceptional organisational skills for managing records and reports.
• Excellent communication abilities for effective stakeholder engagement.
• Must be immediately available or on short notice.

Responsibilities

• Serve as primary contact for residents, managing tenancy.
• Deliver operational targets and manage budgets efficiently.
• Conduct inspections and address maintenance issues promptly.
• Build relationships with stakeholders to exceed obligations.
• Lead initiatives to enhance resident engagement.

Skills

Housing experience

Property management

Customer satisfaction improvement

Analytical skills

Excellent communication

Organisational skills

Job description

A Housing Association is currently looking for a Residence Officer on a temporary basis for about 6 weeks.

Key responsibilities

• Serve as the primary contact for residents, overseeing all aspects of tenancy management with an initiative-taking and customer-focused approach.
• Deliver operational targets, ensuring the financial health of your patch through meticulous management of budgets and resources.
• Conduct regular inspections of properties and estates, promptly identifying and addressing maintenance issues to maintain high service delivery standards.
• Build and maintain strong relationships with internal and external stakeholders to meet and exceed contractual obligations.
• Lead initiatives to enhance resident engagement and satisfaction, playing a pivotal role in community building within our schemes.
• Ensure that you follow and keep up to date with all company statutory policies and related procedures, including health and safety and financial regulations.

PAYE £22.27 UMBRELLA £29.45. This role is full time on site, no WFH.

Essential requirements

• Solid housing experience and a strong property or asset management background.
• A proven record of improving customer satisfaction and revenue through analytical and strategic initiatives.
• Exceptional organisational skills to efficiently manage records, reports, and communication.
• Excellent communication abilities, both written and verbal, enabling effective stakeholder engagement and resident support.
• Must be immediately available or on short notice.