Residence Manager - Lead Student Housing in London

The Dot Group; Greater London; Hybrid; GBP 40,000 - 45,000; Full time

Benefits offered by this job

5 weeks’ annual leave

Discretionary annual bonus

YuDay paid day off

Subsidised Health care & EAP

Cycle to work scheme

Social events

Job summary

Yugo is seeking an experienced Residence Manager for its London student housing with 350 beds. This role reports to the Area Manager and oversees a team to ensure smooth operation, safety, and guest satisfaction.

The position includes budget ownership, strategic cost control, and occupancy management in a fast-paced, target-driven environment. You will build strong relationships with local universities and suppliers, uphold safety standards, and contribute to the overall presentation and

Qualifications

• Experience running a residence within hotels, hospitality, or student accommodation.
• Strong interpersonal and communication skills, with the ability to build relationships.
• Experience in a fast-paced, target-driven environment with focus on sales and marketing.

Responsibilities

• Lead, mentor and guide the team to ensure the student space runs smoothly.
• Take full responsibility for budget and P&L, and the financial performance of the space.
• Manage costs and maximize profit for the property.
• Follow up on sales opportunities and achieve occupancy through short- and long-term lets.
• Maintain high presentation standards through regular inspections with the team.
• Handle complaints and provide excellent customer service to students.
• Apply safety, security, compliance and building management knowledge to ensure a safe home.
• Develop relationships with local universities and suppliers.
• Fulfil health and safety duties as per relevant legislation.

Skills

Residence management

Budget & P&L

Customer service

Tools

Property management software

Job description

Yugo is seeking an experienced Residence Manager for its London student housing with 350 beds. This role reports to the Area Manager and oversees a team to ensure smooth operation, safety, and guest satisfaction.

The position includes budget ownership, strategic cost control, and occupancy management in a fast-paced, target-driven environment. You will build strong relationships with local universities and suppliers, uphold safety standards, and contribute to the overall presentation and