Residence Manager

Yugo USA LLC.; Greater London; Hybrid; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Annual bonus

5 weeks annual leave

YuDay

Health care

Employee assistance program

Cycle to work scheme

Social events

Job summary

Yugo USA LLC. is seeking an experienced Residence Manager to lead our 350-bed student housing in London. You will drive operations, ensure guest satisfaction and oversee financial performance of the space.

Reporting to the Area Manager, you will manage a team, maximise occupancy through sales, maintain high standards of safety, and build relationships with universities and suppliers. The role requires hands-on leadership in a fast-paced environment.

Qualifications

• Experience running a residence within hotels, hospitality, or student accommodation.
• Strong interpersonal and communication skills.
• Experience in a fast-paced, target-driven environment with a focus on sales.

Responsibilities

• Lead, mentor and guide the team to ensure the student space runs smoothly.
• Take full responsibility for the budget and P&L, and the financial performance of the space.
• Manage costs and maximise profit for the property.
• Follow up on sales opportunities and ensure occupancy through short and long-term lets.
• Maintain presentation standards through regular inspections and team collaboration.
• Handle complaints and provide excellent customer service to students.
• Ensure safety, security, compliance and building management procedures are followed.
• Develop relationships with local universities and suppliers.
• Fulfil health and safety duties under applicable law and cooperate with the employer.
• Act as water hygiene responsible person and manage Legionella actions as required.

Skills

Leadership

Budgeting

P&L management

Sales focus

Customer service

Safety compliance

Building management

University relations

Job description

• The Curve, London
• 40 hours per week
• £40,000 - £45,000

Yugo is the trusted name for student housing, globally. Every day we connect young people to opportunities and students to amazing spaces. Here at Yugo we like to do things differently. It's about people, planet, and passion.

We are looking for #Futureshapers who want to positively influence and shape the lives of others. We want the people who relish not knowing how things are going to turn out but are up for the ride anyway - they make the most of the opportunities they're given and create their own opportunities even if none are given – they shape the future for themselves and for others.

We are currently on the lookout for an experienced Residence Manager to join the team in our state-of-the-art purpose-built student housing. Located in London with 350 beds.

It's a big job but you will be part of a team of awesome Residence Managers across the globe, who will support you to ensure we are consistent in the service we provide to our students.

Reporting to the Area Manager here's what you'll do:

• Use your upbeat, outgoing personality to lead, mentor and guide the team to ensure that the student space is running smoothly
• Take full responsibility of the budget and P&L, and the financial performance of the student space.
• You'll cross all the T's and dot the I's, to and ensure you are managing costs and maximizing profit for the property
• Follow up on all sales opportunities and ensure the student space is at capacity through short term and long term lets
• You have exceptionally high standards, and this is reflected in the overall presentation of the property, you will manage this through regular inspections and working with your awesome team
• Manage 'the good' and turn around the 'not so good' - meaning you will handle complaints and offer excellent customer service to your students
• Use your advanced knowledge of safety, security, compliance and building management to ensure core operating procedures are adhered to, followed up on and we are providing a safe secure home to our students
• Maintain and develop relationships with key players at the local universities, as well as internal and external suppliers - again here is that winning personality!
• Along with the day to day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, where it states that you have a duty to take care of yourself and those around you, by your acts or omissions and to cooperate with your employer on health and safety matters.
• Act as the responsible person for water hygiene, ensuring safe management and compliance of site water systems, assisting in arranging any remedial actions or water testing required following Legionella Risk Assessments, and ensuring the site remains compliance with the Yugo Water Hygiene Management Plan

Sound good so far? Here's what you'll need:

• Relevant experience running a residence within hotels, hospitality, or better yet student accommodation
• Strong interpersonal and communication skills, including the ability to build and maintain quality relationships
• Experience within a fast paced, target driven environment with strong focus on sales and marketing

• Competitive salary with annual discretionary bonus
• 5 weeks' annual leave
• Additional 'YuDay' which is a paid day off every year to spend as you wish to support your wellness journey
• Subsidised Health care & employee assistant program
• Cycle to work scheme.
• Social events and more!

So, if you are currently looking to get stuck into an exciting new opportunity where no two days are the same, we would love to hear from you. We can't wait to meet you.