Residence Manager — Guest Experience & Operations Lead

Scape Australia Management Pty; United Kingdom; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Onsite gym

Free fresh fruit

Generous holiday allowance

Job summary

Scape is a premium accommodation provider with buildings across London, Surrey, Leeds, Australia and the US. We’re seeking a Scape Residence Manager to oversee the day-to-day operation of your site and lead a motivated team, delivering exceptional resident experiences.

As you guide relations with senior staff and clients, you will manage procurement, health and safety, on-call duties and quarterly site meetings, while promoting our brand and policies.

Responsibilities

• Oversee the day-to-day operation of your site
• Build relationships and work closely with senior members and clients across the business
• Demonstrate leadership and management skills to build and maintain a high achieving team
• Be part of an on-call rota as required by the business
• Taking full ownership of The Resident Experience, with Wellbeing at the forefront
• Procure supplies, stores, materials, consumables, spares and contracted services economically and competitively
• Purchasing and stock control for soft FM services with full accountability for the Soft FM P&L
• Work with Maintenance Manager and Compliance & Risk Team to implement health and safety policies and risk assessments
• Hold quarterly site meetings in cooperation with the Maintenance Manager
• Lead tours to showcase the brand, property and booking information
• Implement and maintain SOPs
• Promote, live and breathe our policies and procedures
• Collect rent instalments timely and follow up on late payments
• Manage staffing levels for 24-hour building coverage
• Recruit team members in line with HR SOPs and recruitment policies
• Provide relevant training for the team including reviews or e-learning
• Develop your team and enable internal progression, especially with your Team Leader
• Collaborate with People Team to resolve performance issues
• Maintain relationships with local communities and authorities
• Report incidents and resident issues per escalation procedures
• Promote Scape experience to residents as a brand ambassador
• Handle complaints professionally and log for follow-up and resolution
• Manage conflict resolution regarding students at your site
• Protect company documents as private and confidential
• Ensure a successful site turnover, on time and on brand
• Undertake any other duties commensurate with the role

Job description

Scape is a premium accommodation provider with buildings across London, Surrey, Leeds, Australia and the US. We’re seeking a Scape Residence Manager to oversee the day-to-day operation of your site and lead a motivated team, delivering exceptional resident experiences.

As you guide relations with senior staff and clients, you will manage procurement, health and safety, on-call duties and quarterly site meetings, while promoting our brand and policies.