Resettlement Support Worker (Hospital Discharge)

Peabody; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days’ annual holiday

Flexible benefits scheme

Up to 10% pension contribution

Family-friendly policies

Job summary

Peabody is seeking a compassionate Resettlement Officer to support people leaving hospital who may be homeless or facing barriers to housing. Based in Stoke Newington, you will help customers settle, develop life skills and progress to longer-term housing with a focus on safeguarding and independence.

The role involves coordinating with hospitals, housing providers and support agencies, carrying out welfare visits and maintaining accurate records across a 37.5-hour week. DBS check is required.

Qualifications

• Experience supporting vulnerable adults in housing, homelessness or resettlement.
• Knowledge of housing management and welfare benefits.
• Understanding of safeguarding and risk management.
• Experience completing support plans and risk assessments.
• Ability to work with external agencies.
• Good IT skills including MS Office and electronic case management.
• Organised with strong report-writing and record-keeping skills.

Responsibilities

• Support customers to settle into accommodation and access benefits, healthcare, community services and other sources of support.
• Provide practical guidance on independent living, including budgeting and healthy eating.
• Work closely with hospitals, housing providers, support agencies and community organisations to achieve positive outcomes.
• Support customers to identify and move on to suitable long-term accommodation.
• Carry out health and safety checks, room inspections and welfare visits to maintain a safe and welcoming environment.
• Respond to safeguarding concerns and work proactively to manage risk.
• Maintain accurate records, support plans and risk assessments.

Skills

Housing management

Welfare benefits

Safeguarding

Support plans

Risk assessments

Independent living

External agencies

IT skills

Report writing

Tools

Microsoft Office

Electronic case management

Job description

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Vacancy Reference peabodygroup/TP/19331/1418

Number of Positions:

1

Contract Type:

Permanent Full Time

Monday to Sunday - 5 days out of 7, covering shifts between: 8:00am to 4:00pm & 1:00pm to 9:00pm

Working Hours:

37.5

Location:

London

Closing Date:

14/10/2026

Vacancy Category:

Service Area:

C & S Commissioned Contracts

Directorate:

Care & Support, Inclusion & Communities

Our Vacancy

Could you help someone take the first steps towards a new beginning?

At Peabody, we believe everyone deserves a safe place to call home and the opportunity to build an independent future. We're looking for a compassionate and proactive Resettlement Officer to support people leaving hospital who may be homeless, seeking asylum, or facing significant barriers to housing and stability.

Based in a small, short-stay accommodation service in Stoke Newington, you'll play a vital role in helping customers settle into the community, develop essential life skills, and move on to longer-term housing. This is a varied and rewarding role where you'll build trusted relationships and make a meaningful difference to people's lives every day.

What you’ll do

You'll provide high-quality housing management and resettlement support, helping customers gain the confidence and skills needed to live independently. Your responsibilities will include:

• Supporting customers to settle into their accommodation and help them access benefits, healthcare, community services and other sources of support.
• Providing practical guidance on independent living, including budgeting, money management, healthy eating and maintaining a home.
• Work closely with hospitals, housing providers, support agencies and community organisations to achieve positive outcomes.
• Supporting customers to identify and move on to suitable long-term accommodation.
• Carrying out health and safety checks, room inspections and welfare visits to maintain a safe and welcoming environment.
• Responding to safeguarding concerns and working proactively to manage risk.
• Maintaining accurate records, support plans and risk assessments.

About You

We're looking for someone who is passionate about helping vulnerable people rebuild their lives and achieve greater independence. You'll be patient, resilient and a confident communicator who can build positive relationships with customers and partner agencies. You’re flexible and adaptable, with the ability to respond to a wide range of customer needs, but also comfortable working independently and making decisions when lone working. You’ll also have:

• Experience supporting vulnerable adults within housing, homelessness, resettlement, supported housing or a similar environment.
• Knowledge of housing management, welfare benefits and tenancy sustainment.
• An understanding of safeguarding, health and safety and risk management.
• Experience completing support plans, risk assessments and customer records.
• Knowledge of recovery-focused and/or trauma-informed approaches.
• The ability to support customers with practical life skills and independent living.
• Experience working collaboratively with external agencies and stakeholders.
• Good IT skills, including Microsoft Office and electronic case management systems.
• Organised, with strong report-writing and record-keeping skills.

At Peabody, our values guide everything we do - Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

• 25 days’ annual holiday (plus bank holidays)
• Flexible benefits scheme including healthcare, dental, tech, vouchers, and more
• Up to 10% pension contribution
• Family-friendly policies

Please read before applying

This is a 24-hour resettlement service supporting up to six customers transitioning from hospital into the community. You'll work on a rota basis covering shifts between: 8:00am to 4:00pm & 1:00pm to 9:00pm. The service operates Monday to Sunday, and the role includes lone working with management on-call support available when required.

This role will require an Enhanced DBS check.

As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Interviews will be taking place in person no later then the 23rd October at our Belgrade Road location.