Resettlement & Outreach Officer

North Wales Housing; Conwy; Ibrido; GBP 25.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days annual leave + bank holidays

Benefits platform with savings on Groc

Further studies support

Employee health assistance

Annual Leave purchase scheme

Pension scheme

Descrizione del lavoro

North Wales Housing is seeking a Resettlement & Outreach Officer in Conwy to support rough sleepers and homeless individuals in accessing permanent housing and improving health and well-being. You will provide housing advice, signpost to services, and record client journeys while coordinating with statutory and voluntary agencies for comprehensive support.

The role requires a proactive attitude, strong organisational skills, and a full UK driving licence with access to your own transport; hybrid

Competenze

• Interact with street homeless people to help transition into permanent accommodation.
• Record client journeys and develop support plans.
• Engage with statutory and voluntary agencies to coordinate support.
• Advocate for clients and provide intensive resettlement support.
• Hold a full UK driving licence with access to own transport.

Mansioni

• Providing housing advice and support to homeless individuals, signposting them to relevant services and agencies.
• Recording client journeys, maintain accurate records, and develop support plans that assist clients in maintaining independent living.
• Engaging with statutory and voluntary agencies, attending meetings and coordinating support to ensure effective service delivery.
• Advocating on behalf of clients, liaise with agencies, and provide intensive support to ensure successful resettlement.

Conoscenze

Client-centred work

Housing management

Problem solving

Attention to detail

Deadline driven

Descrizione del lavoro

This is a readvertisement – previous applicants need not apply

Resettlement & Outreach Officer

• Company: North Wales Housing
• Salary: £27,479 to £27,479 a year
• Hours: Full-time
• Location: Conwy, LL31 9HL
• Working pattern: Hybrid - 1 day remote
• Job type: Permanent
• Posting date: 12 Nov 2026
• Closing date: 12 Dec 2026

About the Role

As part of our Outreach and Resettlement Service, you will be responsible for interacting with street homeless people and rough sleepers, helping them transition into permanent accommodation, improve their physical and mental health, and engage in positive economic activity.

Key responsibilities include:

• Providing housing advice and support to homeless individuals, signposting them to relevant services and agencies.
• Recording client journeys, maintain accurate records, and develop support plans that assist clients in maintaining independent living.
• Engaging with statutory and voluntary agencies, attending meetings and coordinating support to ensure effective service delivery.
• Advocating on behalf of clients, liaise with agencies, and provide intensive support to ensure successful resettlement.

About You

• We’re looking for professional individuals who put customers at the heart of everything they do.
• Either have the ability to hold at least basic conversations in Welsh (although you may struggle to keep up fully) or be currently learning / willing to learn Welsh
• Experience of working in a client-centred environment, supporting individuals with their personal and housing needs.
• Demonstrable experience in housing management or support services, particularly for vulnerable individuals.
• Strong problem-solving abilities, attention to detail, and the ability to work efficiently to deadlines.
• A positive, can‑do attitude with a passion for helping people.
• Full UK driving licence with access to own transport (with business insurance).

Why Join Us?

• Minimum of 25 days annual leave plus bank holidays
• Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
• Further studies support and career development opportunities
• Employee health assistance and Annual Leave purchase scheme
• Enhanced maternity and paternity pay
• Generous contributory pension scheme

If you’re client‑focused and keen to support a meaningful project, we’d love to hear from you.

Our values

We work as One Team, build Trust, stay Open, and continue to Learn — always putting our residents and communities first.

At North Wales Housing, we’re committed to being open to all and closed to prejudice. We welcome applications from people of all backgrounds and experiences, and we work hard to ensure our recruitment process is fair, inclusive and accessible to everyone. We value diversity, encourage authenticity, and believe we achieve more as One Team. If you need any adjustments or support during the recruitment process, please let us know — we’re here to help you to be at your best.

Job Applicant Privacy Notice

We value your privacy and are committed to protecting your personal data during the recruitment process. The information you provide will be used solely for assessing your application and, if successful, for onboarding purposes. Your data will be handled securely and in accordance with applicable data protection laws.

For full details on how we collect, use, and store your information, please read our complete Job Applicant Privacy Notice

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.