Resettlement & Outreach Specialist (Hybrid)

North Wales Housing; Conwy; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Benefits platform with savings on Groc

Further studies support

Employee health assistance

Annual Leave purchase scheme

Pension scheme

Job summary

North Wales Housing is seeking a Resettlement & Outreach Officer in Conwy to support rough sleepers and homeless individuals in accessing permanent housing and improving health and well-being. You will provide housing advice, signpost to services, and record client journeys while coordinating with statutory and voluntary agencies for comprehensive support.

The role requires a proactive attitude, strong organisational skills, and a full UK driving licence with access to your own transport; hybrid

Qualifications

• Interact with street homeless people to help transition into permanent accommodation.
• Record client journeys and develop support plans.
• Engage with statutory and voluntary agencies to coordinate support.
• Advocate for clients and provide intensive resettlement support.
• Hold a full UK driving licence with access to own transport.

Responsibilities

• Providing housing advice and support to homeless individuals, signposting them to relevant services and agencies.
• Recording client journeys, maintain accurate records, and develop support plans that assist clients in maintaining independent living.
• Engaging with statutory and voluntary agencies, attending meetings and coordinating support to ensure effective service delivery.
• Advocating on behalf of clients, liaise with agencies, and provide intensive support to ensure successful resettlement.

Skills

Client-centred work

Housing management

Problem solving

Attention to detail

Deadline driven

Job description

North Wales Housing is seeking a Resettlement & Outreach Officer in Conwy to support rough sleepers and homeless individuals in accessing permanent housing and improving health and well-being. You will provide housing advice, signpost to services, and record client journeys while coordinating with statutory and voluntary agencies for comprehensive support.

The role requires a proactive attitude, strong organisational skills, and a full UK driving licence with access to your own transport; hybrid