Housing Officer

Pembrokeshire County Council; Haverfordwest; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Employee benefits

Job summary

Pembrokeshire County Council in Haverfordwest is recruiting for a Housing Advice role within the Housing Advice Team. You will gather and accurately record all relevant information about customers' housing circumstances to assess needs and prevent homelessness wherever possible.

The successful candidate will interview and advise people at risk of homelessness, explain eligibility for housing assistance, and carry out statutory prevention and homelessness assessments under the Housing Wales Act

Qualifications

• Ideally educated to degree level and/or hold a housing qualification (CIH Level 4).

Responsibilities

• Gather and accurately record information about customers' housing circumstances.
• Interview and advise persons at risk of homelessness to prevent homelessness.
• Provide information on eligibility for housing assistance and alternative housing solutions.
• Carry out statutory prevention and homelessness assessments under the Housing Wales Act 2014.
• Manage a caseload of customers deemed homeless or at risk.

Skills

Interviewing

Accurate recording

Education

Degree level

CIH Level 4 housing qualification

Job description

Please enter your search criteria below and select Search.

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

The Housing Advice Team provides a statutory function to assess the housing circumstances of customers presenting to the Local Authority. This is in accordance with Part 2 Housing (Wales) Act 2014 and in line with the most recent Code of Guidance for Local Authorities on the Allocation of Accommodation and Homelessness March 2016.
You will be responsible for gathering and accurately recording all relevant information in respect of customer's circumstances in order to effectively meet their housing need.
The successful applicant will interview and advise effectively persons at risk of homelessness or in housing need so that wherever possible homelessness is prevented and housing needs are adequately met.
You will provide realistic information to customers regarding their eligibility for housing assistance and regarding alternative housing solutions and carry out statutory prevention and homelessness assessments under the Housing Wales Act 2014.

The role will involve managing a case load of customers deemed to be homeless or at risk of homelessness under the Housing (Wales) Act 2014.

You will ideally be educated to degree level and/or hold a housing qualification e.g. CIH Level 4.

Employee Benefits

Our employee benefits are designed to help invest in your future and are in addition to living and working in Pembrokeshire, one of the most beautiful and desirable counties in the UK.

The Visit Pembrokeshire website https://www.visitpembrokeshire.com/ is an excellent source of information, and showcases the wide variety of activities, amenities and adventures that await you.

Please refer to the job description above for more details on this vacancy and the person specification.

Employment Checks

This post is subject to a DBS disclosure check.
Where it is appropriate for your role and responsibility, the personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by visiting https://www.cifas.org.uk/fpn.
Applicants should ensure they have the right to work in the UK before applying for a vacancy.

Please note that at this point, Pembrokeshire County Council is not accepting applicants who require a Skilled Worker visa as a prerequisite to a right to work in the UK. Applicants should ensure they have the right to work in the UK before applying for a vacancy.

Guidance Note: Use of AI and Accuracy of Information:

• We understand that applicants may choose to use tools such as generative AI to support the preparation of their application. While the use of such tools is permitted, it remains the applicant’s full responsibility to ensure that all information submitted is factually accurate, truthful, and representative of their own skills, experiences and qualifications.
• Providing information that is false, misleading, or exaggerated, regardless of whether it was generated by AI or not, may result in disqualification from the recruitment process or dismissal if discovered after appointment.
• By submitting this application, you confirm that all content provided is accurate and submitted in good faith.

Safeguarding

Safeguarding and protecting children and adults at risk is a high priority for Pembrokeshire County Council. We aim to support vulnerable children and adults at risk to ensure they are as safe as they can possibly be. We are committed to ensuring their safety and will take action to safeguard their well-being. The Council’s Corporate Safeguarding Policy provides a framework for every member of staff and Service within the Council, setting out responsibilities in relation to safeguarding and protecting children and adults at risk as well as the methods by which the Council will be assured that it is fulfilling its duties.
This policy applies to all Council employees and workforce, councillors, volunteers and also service providers that are commissioned by the Council. Safeguarding is everyone's business whether they work for, or on behalf of, the Council.

Support & Additional Info

• Local Government Employees on National Joint Council (NJC) terms are subject to national pay bargaining; all salaries currently stated in our adverts are as 01/04/2025.
• Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; therefore prior consideration will be given to existing employees who meet the person specification and are registered on our redeployment pool.

Welsh language skills are desirable. Applications may be submitted in Welsh and will not be treated less favourably than applications submitted in English.

Pembrokeshire County Council,Haverfordwest, Pembrokeshire, SA61 1TP